Patient Journey Partner
Lagos, Lagos, Nigeria
4d ago

The Position

Roche in Nigeria is seeking a Patient Journey Partner. The Patient Journey Partner role is a new function within Roche, bringing added value to our patients.

Healthcare in Africa is changing : Radical innovation, increased openness to change, increasing patient empowerment, multiple sources of medical information and pressure on public spending.

As a result of all this, the needs of our stakeholders continue to evolve.

As a Patient Journey Partner (PJP) you will be at the center of the new Roche organization, turning upside down the role we play in society - from mostly offering world-class medicines towards much more partnering, innovating and leading generative disruption.

By doing so the PJP will be directly accountable to deliver better outcomes for patients, their community, the ecosystem and the organisation, faster.

The PJP is an empowered leader and the local face of Roche. She or he partners closely with all stakeholders directly touching the patient journey (in a given therapeutic or disease area), gaining a deep understanding of their needs in order to connect Roche’s capabilities to co-create meaningful solutions.

This role is locally embedded in the ecosystem, it is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial / Sales or Medical Affairs).

It has no profitability, sales objectives or incentives.


  • The PJP has decision making authority to request resources of Roche (both within the affiliate and broader network) in order to have improved impact on the patient journey
  • The PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster.
  • They also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem.

  • Acts as trusted partner and is the primary (but non-exclusive) point of contact between stakeholders and Roche; the PJP shares the patient and stakeholder community needs internally, prioritizes and secures resources, and drives solutions that deliver outcomes faster.
  • Partners with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value for patients and the community.
  • Stewards Roche’s products through their lifecycle and supports their appropriate use, which includes sharing their merits with HCPs in a truthful and balanced manner.
  • By overseeing the patient journey in its entirety, the PJP acts as a system thinker with the ability to identify shared purpose among stakeholders and The role is empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs.
  • The role is empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs.
  • Ensuring great experiences whenever stakeholders in the ecosystem engage with Roche employees, products and services.
  • Skills & Experience sought :

  • Preferred Qualifications : University degree / NQF 7 (scientific, economic, or business degree). An advanced degree in Life science and / or MBA is a plus.
  • Preferred Experience : 3 5 years experience in the Pharma Industry
  • Practical understanding of digital innovation methodologies.
  • Excellent stakeholder engagement skills including partnering with Therapeutic Area Experts (TAEs) and organisations (required).
  • Experience partnering with Patient Advocacy Groups (PAGs) is highly desired.

  • Proven experience in working in a cross-functional team.
  • Strong eye for business with desired expertise in commercialization, medical and customer experience excellence.
  • Experience in agile ways of working.
  • Deep knowledge of patient journeys and related treatments in defined disease areas, enabling engagement at the specialist level.
  • Broad understanding of Roche’s present portfolio and future pipeline.
  • Robust understanding of medical affairs strategies and tactics including clinical research.
  • Your ambition and profile?

  • You demonstrate personal purpose in improving the patient journey, as well as a strong passion to bring value and impact to the healthcare ecosystem.
  • Thanks to your system thinking abilities, you oversee patient journeys in their entirety and you leverage shared purposes of stakeholders to co-create solutions within the ecosystem.

  • You are a true visionary, defining and embedding the strategy around creating better health outcomes for more patients faster, bringing a strong entrepreneurial mentality with outstanding partnering capabilities (coaching, consulting, ability to deeply listen, question and understand).
  • You recognize yourself within these skills : Growth mindset, able to learn and unlearn quickly, take risks and experiment;
  • Self-managed and self-directed; Display of integrity in everything; Enabler mindset, leveraging the internal and external networks to create value, knowledge sharing and scaling;
  • Boldly act on key decisions and opportunities and boldly stop any activity that is not adding value.

    Working for Roche

    Roche is a company with a 125 year history and our ongoing success is based on our strong focus on delivering meaningful value for our customers and society, and we will need to evolve our offering and approach in order to do so.

    Roche is not just a pharmaceutical company, it’s also a Best Place to Work!

    As a company, we pride ourselves on giving our colleagues the autonomy and freedom to determine their own best way of working.

    Our leadership training and coaching programs are our best assurance that everyone has access to the support they need to develop new skills and achieve their best possible selves.

    Because we also care about the mental and physical wellbeing of our employees, we regularly offer workout classes in our fitness studio, offer annual medical check-ups and organize our annual Live Well Week to stimulate the wellbeing of all our employees.

    Working at Roche also means having your voice heard! Through regular surveys, workshops and a ton of different workgroups, we encourage colleagues to transform valuable ideas into new ways of working, all to the benefit of our patients.

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