Field Debt Recovery Officer
Seedstars
Ogun and Abuja, Nigeria
21h ago

Key responsibilities

  • Keep track of assigned accounts to identify outstanding debts
  • Plan course of action to recover outstanding payments
  • Locate and contact debtors to inquire of their payment status
  • Decide regularly which loans may be terminated and supervise the termination process
  • Look after insolvent borrowers in the context of e.g. administration, liquidation, debt management plan as well as bankruptcy
  • Enhancing the debt recovery process and working with the internal team and external collection agencies, integration with the Customer Support unit
  • Introducing debt recovery initiatives to test new ideas aiming at lowering defaults, by leveraging on data and technology
  • Preparation of reports, providing insights based on data analysis and identification of patterns
  • Regularly review the communication in use in order to achieve efficiency and effectiveness
  • Your profile :

  • A University degree from any related field is preferred.
  • 2 years and above experience in microfinance operations directly dealing with delinquent clients and other problem-solving situations.
  • Apt in negotiating and persuading
  • Young, smart and hungry for achieving extraordinary results
  • Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects
  • Excellent collaborator and team player
  • Excellent communication skills, both oral and written
  • Good grammar, spelling and punctuation
  • Proficiency in Excel and PowerPoint
  • Must have completed the mandatory NYSC programme or have an exemption letter.
  • Benefits and perks :

  • Coaching opportunities and learning Financial Technology from the best
  • Join a young, passionate, hungry and growing team of entrepreneurs & facilitators
  • Regular get-togethers like team events, etc.
  • Flexible working hours and offsite work arrangements
  • Health benefits
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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