Solution Architect-BSS
Ericsson Nigeria
Lagos, NG
6d ago
source : Ngcareers Ltd

Job Details

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks.

Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one.

At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the position below :

Lagos, Nigeria

  • We are now looking for a Solution Architect, who will be responsible for analyzing, and troubleshooting end-to-end technical solutions for the customers.
  • In this role, you will also be accountable for proactively supporting customer solutions, and leading customer support teams to resolve complex problems at customer network.
  • Understanding and driving end-to-end technical troubleshooting in customer network
  • Analyze customer technology, lead in problems isolation.
  • Work with support teams on list of potential activities and solutions
  • Develop technical presentations and root cause analysis, and perform customer presentations
  • Provide feedback to R&D
  • Participate in knowledge transfer, documentation, and information sharing
  • Stay abreast of on new technology / technical areas and share information about solution to enable customer competence build
  • Job Requirements

    Min Required Experience :

    Min Qualification : Bachelor's Degree / HND

    Desired Courses : Not Specified

    Other Requirements :

  • Education : B.Sc in Engineering or Computer Science or relevant experience
  • Minimum years of experience : 5 years of working as a support engineer
  • Domain experience : area of expertise Business support systems, charging, EMM and ECM / EOC
  • Experience from technical job roles is required, e.g. experience from work as an Integration Engineer or Software Developer or support engineer
  • With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance.
  • Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change.

  • We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.
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