Telesales Manager
Reliance Health
Lagos, Nigeria
3d ago

Reliance Health (https : / / / ) is a healthcare company using technology to make healthcare more affordable and accessible.

Through an integrated approach that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are also backed by some of the world’s most prominent investors including Partech, Y Combinator and Tencent.

The Position :

We are looking for an ambitious and result-oriented genius to lead our team of Telesales Officers, towards improving the telesales process for best practices and ensuring high sales closure.

Key Responsibilities :

  • Contact potential or existing customers to inform them about company’s products or services using scripts and initiative, as necessary.
  • Create scenarios from frequently occurring issues and create good sales pitches for such scenarios.
  • Manage all leads and design intelligent systems and processes that ensure telesales agents are calling the right lead at the right time.
  • Work with product managers to ensure you have the right technology requirements.
  • Measure and reduce churn risk in the business.
  • Consistently improve customer onboarding to reduce first-month churn.
  • Track and monitor performances of telesales agents.
  • Company Perks

  • Competitive compensation package
  • Comprehensive family health and dental insurance
  • Work from home / Remote work encouraged
  • Unlimited leave
  • Reliance Health is an equal opportunity employer and does not discriminate based on tribe, age, sex, religion, sexual orientation, race or disability.

    Ideal Profile

  • Minimum HND / B.Sc. degree
  • 3 5 years minimum experience in product operations, supervisory, or management roles.
  • Experience in managing sales operations or revenue KPIs
  • Excellent negotiator.
  • You don't need sales experience, but you'll need to be a sales leader
  • Able to work with technology and analytics software
  • Proven track record of successfully meeting sales quota preferably over the phone.
  • Excellent cold calling and upselling abilities.
  • Excellent oral communication skill.
  • Creative thinking and problem-solving skills.
  • Ability to self-manage their work and understand what success looks like
  • Ability to implement well thought-out processes with feedback mechanisms that help improve the process.
  • Ability to lead a team and align them on your goals.
  • Must have a growth-mindset
  • What's on Offer?

  • A role that offers a breadth of learning opportunities
  • Attractive Salary & Benefits
  • Flexible working options
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