At Fenix, one of our core values is to think big and make things happen. As the Regional Sales Manager at Fenix, you will embody this value.
THINK BIG : Grounded in our mission to bring life-changing solar energy and financial services to millions of people across Nigeria, you will design and implement scalable sales and customer credit strategies, building on success and growth to date.
You will use our unique data sets of sales patterns, customer demographics, and customer repayment behavior to create and refine a portfolio of data-driven strategic sales and customer repayment initiatives tailored for this large and underserved consumer base in emerging markets.
Furthermore, you will contribute significantly to Fenix’s strategic planning process at the regional level. The lessons you learn in the East will be applied to new markets / regions as we scale across Nigeria.
MAKE THINGS HAPPEN : You will be responsible for the implementation and success of our sales and customer credit strategy in Eastern Nigeria.
You and your team will recruit, train, manage, and retain a highly motivated team of full time QRMs, QRAs and mobilisers that will ultimately deliver on our vision of expanding our base of high-quality customers and electrifying millions of households by 2020.
Acquire new customers and increase repeat sales for our most creditworthy existing customers
Continuously refine and iterate on our regional sales strategy that aims to reach millions of customers in need of ReadyPay Power by 2020, both by acquiring new customers and increasing repeat sales to existing customers
Test, validate, and refine Fenix Nigeria’s strategic sales and marketing initiatives based on analysis of our unique data set and field-based insights, in order to amplify our sales model to drive new customer acquisition
Continuously improve customer repayment
Develop a commercial strategy that optimizes customer lifetime value (CLV) through increasing new sales, improving loan performance, and growing active customers and repeat sales
Use our unique data set as well as insights derived from the field to refine and iterate on our customer retention strategy, in order to improve payment velocity, repayment rates and repeat sales
Own and advance relationships with key stakeholders
Support in creating and maintaining relationships with current and potential commercial partners
Create and own relationship management of key stakeholders within the sales process, especially with distribution partners (if any)
Identify and assess additional sales channels to expand sales coverage across the east, including distributors, corporation and NGO partners
Provide leadership to the teams that drive sales and customer repayment
Live and communicate Fenix’s mission to improve the quality of life of our customers Uphold and help continually build the Fenix culture which always embraces Fenix’s vision and values and always puts the customer’s experience first
Build upon, support, and provide exceptional leadership to the QRMs, QRAs and mobilisers, including testing and setting compensation, targets, and incentive structures.
Oversee the recruitment, training and ongoing management of sales, marketing, and customer repayment teams in the East.
Support team development by performing regular reviews and trainings, retaining high performing team members, and finding creative ways to boost low performing sales team members
Required Skills and Experience
5 or more years working in a senior role within a progressive sales and / or financial services environment with strong, quantifiable results
Proven experience and a passion for motivating and leading large teams to deliver on ambitious goals within a commercial business environment
Ability to draw the right insights from data to create and nimbly adjust strategy, make difficult decisions that often require tradeoffs, balanced with a bias to action
Experience or passion for working in developing markets