Client Relationship Manager
AFRILIGHT CONSULT
Lagos Mainland
13d ago

 

We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

Build relationships with key employees among customers

Create plans to address clients’ business needs

Advise clients on creating profitable processes

Schedule regular meetings with customers to ensure they are satisfied

Act as point of contact for complaints and escalate issues as appropriate

Help sales team up-sell or cross-sell services and products

Ensure both the company and clients adhere to contract terms

Study competition to find new ways to retain customers

Set sales and revenue targets and work diligently to meet them

Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Requirements

Proven experience as a Client Relations Manager or Relationship Manager

Proven track record of meeting and exceeding targets

Background in customer service; industry knowledge is a plus

Experience tracking relevant KPIs (e.g. customer satisfaction)

Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)

A customer-oriented attitude

Excellent communication and negotiation skills

Problem-solving aptitude

Ability to work well with a team

BSc/BA in Business Administration, Marketing or a related field

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