Manager, Training
Marriott International, Inc.
lagos, NG
6d ago
source : Mrjobsnaija

Marriott International, Inc.'s job vacancy, Career and Recruitment

Job title : Manager, Training jobs in Lagos Job Location : Lagos Deadline : October 15, 2022

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  • Job Number : 22137429

    Job Category : Human Resources

    Position Type Management

    Job Summary

  • Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision.
  • Works with property leadership team to identify and address employee and organizational development needs.
  • The position is responsible for ensuring effective training is in place to enable the achievement of desired business results.
  • Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.
  • Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs.
  • Measures the effectiveness of training to ensure a return on investment.
  • Core Work Activities

    Administering Employee Training Programs :

  • Promotes and informs employees about all training programs.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Helps employees identify specific behaviors that will contribute to service excellence.
  • Ensures employees receive on-going training to understand guest expectations.
  • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  • Meets with training cadre on a regular basis to support training efforts.
  • Observes service behaviors of employees and provides feedback to individuals and / or managers.
  • Evaluating Training Programs Effectiveness :

  • Monitors enrollment and attendance at training classes.
  • Meets regularly with participants to assess progress and address concerns.
  • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Measures transfer of learning from training courses to the operation.
  • Ensures adult learning principles are incorporated into training programs.
  • Developing Training Program Plans and Budgets :

  • Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
  • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
  • Makes any necessary adjustments to training methodology and / or re-trains as appropriate.
  • Aligns current training and development programs to effectively impact key business indicators.
  • Establishes guidelines so employees understand expectations and parameters.
  • Develops specific training to improve service performance.
  • Drives brand values and philosophy in all training and development activities.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Managing Training Budgets :

  • Participates in the development of the Training budget as required.
  • Manages budget in alignment with Human Resources and property financial goals.
  • Manages department controllable expenses to achieve or exceed budgeted goals.
  • Utilizes P-card if appropriate to control and monitor departmental expenditures.
  • Candidate Profile

    Education and Experience :

  • 2-year Degree from an accredited University in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
  • 2 years experience in the human resources or related professional area; certified trainer.

  • 4-year Bachelor's Degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
  • certified trainer; no work experience required.

  • Human Resources jobs in Nigeria *Human Resources jobs in Lagos *Manager, Training in Lagos
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