Customer Service Representative
CORALTEX CONSULTING
Lagos
6d ago
source : BetaJob

Job Details

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities :

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Customer Service Representative Requirements :

  • Minimum of HND or BSc in Marketing, Business Administration, Economics.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
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  • Company Description

    We have so much to offer you at CORALTEX. State-of-the-Art learning facilities, learning environments and support services make it possible to provide you with a wide range of career oriented professional enterpreneurship programs.

    By choosing CORALTEX you are about to embark on one of the most exciting and memorable stages of your life.We offer fresh and vibrant surroundings with excellent resources and facilities.

    Our intention in this website is to give you information about our organization and to answer any of the questions you may have.

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