Customer Support Specialist - PackaGo
PackaGo
Lagos
6d ago
source : BetaJob

Job Details

Location : Lekki Phase 1, Lagos

Employment Type : Full-time, Permanent

Job Summary

  • Our Support team operates as the first point of contact for the PackaGo community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality.
  • In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users.
  • This team operates 12 hours / 6 days per week. Customer Support Specialists work a 6-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.
  • What You’ll Be Doing

  • Provide phone, email, and text-based support to PackaGo customers, partners, users, and other community members
  • Address all customer concerns politely, using active listening skills to understand and confirm the information
  • Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
  • Proactively monitor in-progress deliveries and take corrective action when necessary
  • Manage non-standard delivery situations with professionalism, empathy, and urgency
  • Effectively use Zendesk and other internal tools to accurate log interactions and solve issues
  • Collaborate with team members from various PackaGo departments to ensure seamless delivery experience
  • What You Bring

  • A combination of sales, or customer service experience, optimally with a technology or logistics company
  • Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
  • Able to quickly and efficiently problem solve and troubleshoot
  • Comfortable with a fast-paced environment and changing requirements
  • Proactive and able to comfortably navigate through uncertainty and ambiguity
  • Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
  • Fluency in Yoruba, a plus!
  • Must be proactive
  • Must be able to use Microsoft suite
  • Requirements

  • Interested candidates should possess a Bachelor's Degree / HND with 1 - 3 experience.
  • N60,000 monthly.

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