Advanced Seller Key Account Manager - Jumia (Full Time)
Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact.
Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem.
With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live.
E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.
With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders.
Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.
As Advanced Seller Key Account Manager for Jumia Nigeria, you will be responsible for growing & managing existing
Jumia Advertising clients as well as the acquisition of new leads.
Grow revenue, education and solution adoption with Clients and Agencies
Planning of Jumia Advertising campaigns for clients including campaign strategy negotiations & execution
Liaising with cross functional teams
Responsible for driving campaign KPIs through day to day campaign optimization and regular alignment with both ad ops, key account managers and client campaign KPIs
Communicate clearly the progress of monthly / quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
Operate as the lead point of contact for all matters specific to your client / agency portfolio, including escalation and troubleshooting to resolve agency issues
Gather clients and partner feedback to enhance Jumia Advertising Performance and the customer experience
Deliver consultative support and up-to-date education on our Jumia Advertising services
Identify and leverage trends within industry of expertise / focus and spot opportunities to grow the business
Passionate about online advertising, marketing, data, analytics, and technology
Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
Ability to effectively prioritize tasks and manage time, even under high- demand
Great attention to details
Outstanding interpersonal and communications skills (written, spoken, listening)
Ability to communicate effectively with Partners and Management
Action and results driven
Well-organized / structured
Positive attitude and can-do spirit
Pro-active and sense of responsibility
University degree and / or masters or equivalent experience
2 / 3+ years previous experience in agency account management or consulting
Exceptional communication and presentation skills
Strong team working skills, ability to adapt to a fast-paced, work environment with a passion for making an impact
High level of comfort presenting key client issues in an effort to be the customer advocate at Jumia Advertising
Client management experience an advantage
A unique experience in an entrepreneurial, yet structured environment
The opportunity to become part of a highly professional and dynamic team working around the world
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.