Operate, maintain, and administer PS VAS platforms / systems to ensure 24 / 7 availability and stability.
Perform a comprehensive PS VAS fault / failure / alarm analysis for identifying / determining the root cause of each fault that could potentially escalate to a higher level of alarm.
Perform O and M related tasks on VAS equipment's and proactive measures to identify both obvious and non-obvious problems that may potentially be raised to certain severs.
Ensure proper maintenance of all PS VAS nodes, effect on all necessary hardware and software changes to ensure quality output of the systems
Analyse the daily generated alarms and error logs, report, symptoms and proactively resolve it to prevent it from becoming a potential problem
Analyze repeated problems, trends and service degradation, and ensure that the root cause of the problem is identified and solved permanently
Analyze fault from any available output such as NMS , reported customer complaints etc.
Produce trouble ticket for relevant party (e.g. vendor) with detailed description on any identified problems
Ensure all PS VAS equipment and services are well maintained and properly operated.
Troubleshoot any reported problem or received escalation from PS VAS Engineer and perform necessary action to resolve it
Perform any other duty as assigned by the Line Manager, PS VAS Operations.
First Degree in Electrical Electronic Engineering / Telecommunication Engineering / Computer Engineering or a related field
Four (4) to Six (6) year work experience
Experience,Skills & Competencies
Knowledge : IP Technologies
Service Continuity Management, Monitoring and Control
Skills : Communication
Delegation / Supervisory
Passion for Excellence