Job Description
The Product Manager works with the Head of IT Strategy to manage end to end lifecycle of products that are used by Technology, Operations and other Shared Services departments of Interswitch.
This requires constant engagements with stakeholders to understand automation requirements as well as new feature requirements for existing products.
S / he will own the delivery of Adoption, Retention and Usage KPIs for identified product offerings; define actionable product roadmaps and execute them to meet those requirements, sweating existing assets and leveraging interdependencies to achieve the goals.
Responsibilities
Responsible for defining product strategies and roadmaps; Scopes and prioritizes activities based on business and customer impact
Facilitate customer co-creation sessions and interpret customer insights as input for roadmap creation and management
Will also be required to translate complex technical capabilities into clear business benefits
Works with cross-functional teams to ensure fulfillment of product requirements, evaluates product performance and transitions products from development to day-to-day operations
Maintains a high level of understanding of product areas supported with a focus on delivering efficiencies and business impact to stakeholders
Coordinates with Implementation teams and stakeholder departments to design and roll out new features / upgrades, new modules, integrations etc
Work closely with technical writers to ensure clear and standardized product documentation
Professional Qualifications / Experience
Standard industry certifications such as SAFe Agile Product Owner, Certified ScrumMaster, PMP Certification
3- 5 years’ experience in Technical Product Management.
Technical Requirements :
Established ability to deliver best of breed product management across the full product lifecycle with clear wins across UX, product delivery, processes, positioning and strategy.
Proven ability to develop product strategies and effectively communicate recommendations to executive management
Experience in Agile development and tools such as JIRA
Solid technical background with understanding and / or hands-on experience in software development.
Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
Experience working in a face-paced enterprise technology environment
Strong track record of leading and managing teams
Excellent communication skills and in-depth knowledge of various product domains will help you succeed in this role
This is a new team and the successful candidate will be required to build out and manage the team including hiring the right resources to ensure that business demand is met.
Soft Skills :
Comfortable managing relationships and balancing requirements across diverse stakeholder groups
Proven analytical and problem-solving abilities
Excellent written and oral communication skills
Strong interpersonal skills
Ability to articulate ideas to both technical and non-technical audiences
Self-motivated and directed.
