Customer Service Representative
Fadac Resources and Services
Lagos, ng
2d ago

Our client a manufacturerof paper cups, bags and boxes with over 4years in production, branches cuttingacross Abuja and Port Harcourt and major clients nationwide, is in need of aCUSTOMER SERVICE REPRESENTATIVE.

Location is victoria island

RESPONSIBILITIES

  • Manageoffice supplies stock and place orders
  • Prepareregular reports on expenses and office budgets
  • Maintainand update company databases
  • Dealdirectly with customers either by telephone, electronically or face to face
  • Respondpromptly to customer inquiries
  • Handleand resolve customer complaints
  • Obtainand evaluate all relevant information to handle product and service inquiries
  • Providepricing and delivery information
  • Performcustomer verifications
  • Setup new customer accounts
  • Processorders, forms, applications and requests
  • Organizeworkflow to meet customer timeframes
  • Directrequests and unresolved issues to the designated resource
  • Managecustomers' accounts
  • Keeprecords of customer interactions and transactions
  • Recorddetails of inquiries, comments and complaints
  • Recorddetails of actions taken
  • Prepareand distribute customer activity reports
  • Maintaincustomer databases
  • Managecompany’s social Media Accounts
  • Communicateand coordinate with internal departments
  • Followup on customer interactions
  • Providefeedback on the efficiency of the customer service process
  • Requirements

  • Mustbe a Female applicant
  • Minimumof OND in mass communication or any related field
  • 1- 3 years proven work experience as an Customer service Officer or in similarrole
  • Close proximity to the Island
  • It requires FIVE working days.
  • Must be Friendly and flexible.

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