JOB TITLE : Branch Manager
Location : Port-Harcourt, Nigeria.
Reports To : Divisional Manager
About Company : Our client is a global Conglomerate with over 9000 employees in Nigeria and operations in Africa, Asia and Europe.
The company owns over a hundred leading brands in FMCG, Pharmaceuticals, and other sectors.
Job Summary : The Company is seeking to engage a suitable and result-driven Branch Manager who will be charged with the overall responsibility of delivering the sales area volume, and value target and also managing the entire business operations in the branch.
In this role, you will be saddled with the responsibility for staff and will be required to work closely with other Management in setting sales targets, maximizing sales and profitability, Also, you will be expected to provide the team with a stimulating and supportive environment and maintain and increase standards of customer service
The Branch Manager is to ensure that sales goals are met and office tasks are completed successfully in a timely manner.
Key Responsibilities :
Sales Volume :
Manage your area to deliver monthly / yearly NIV and Volume (Stock-keeping Unit) target set for your area.
Ensure Area performance growth in NIV and Volume.
Customer Management :
Responsible for primary sales in your area and ensuring range selling to distributors.
Ensure distributors’ performance growth in NIV and Volume.
Establish, maintain and expand your customer base.
Ensure proper management of distributors’ account.
Ensure zero debt ratios in all dealings.
Set monthly targets / objectives for distributors in your area and manage them to achieve success.
Ensure weekly performance tracking of your distributors and report back to your Line Manager.
Improve service delivery & service levels, and open vibrant communication channels with your distributors.
Conduct weekly meetings with all distributors in your area to review performance and resolve challenges.
Ensure prompt resolution of customer complaints and needs.
Manage some Key account customers if required.
Re-Distribution & Retail Development :
Develop and drive redistribution strategy that ensures a direct push of 60% of distributor’s volume to Wholesalers and 40% of volume to Retailers within the Area.
Ensure all wholesale and retail outlets in your area are fully covered.
Ensure all your team members align with the company’s way of Working.
Ensure effective customer / business development to counter competition activities in retail and wholesale outlets in your area.
Increase business opportunities through various routes to market.
Ensure accountability for POS and promotional materials deployed to retail and wholesale outlets in your Area.
People Management Skills
Monitor your teams performance and manage them to achieve targets.
Allocate coverage territory to each member of your team.
Set daily, weekly and monthly targets for every member of your team and ensure daily, weekly and monthly performance tracking & review.
Ensure a minimum of one full day route accompaniment with each member of your team every week.
Actualize continuous training and field coaching of all your team members.
Ensure close monitoring of distributors’ stocks and achieve zero incidences of product expiry.
Ensure that the FIFO principle is strictly adhered to in all customer outlets in your area.
Ensure that products are stored properly in approved warehouses / stores and at the right stack level. Such that products are not exposed to elements that will jeopardize quality standards.
Keep up to date with products and competitors’ activities and report same to Divisional Manager regularly.
Ensure data is used or processed for the purpose set for such data and ensure absolute confidentiality while processing or using personal data.
Get the consent of the data subject before collecting, processing, and using data
Minimum Qualification B.Sc. in related field. Masters is an added advantage.
7+ years’ experience as a Branch / Area Manager
Excellent communication skills (including written, oral and presentation skills)
Attention to details
Strong problem solving & analytical skills
Excellent interpersonal skills
Good knowledge of Microsoft packages (Word, Excel & PowerPoint)
Minimum Qualification B.Sc. in related field. Masters is an added advantage. 7+ years’ experience as a Branch / Area Manager Excellent communication skills (including written, oral and presentation skills) Attention to details Strong problem solving & analytical skills Excellent interpersonal skills Good knowledge of Microsoft packages (Word, Excel & PowerPoint)