CALL CENTRE REPRESENTATIVE - Archware Technologies
Archware Technologies International Limited
Lagos
6d ago
source : BetaJob

Job Details

Summary of role objective

We are looking for experienced call center Representative who will take calls from customers answering questions or addressing any concerns they may have .

Their duties include but not limited handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

Responsibilities

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company’s new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company’s customer management policies
  • Aditional Responsibilities

  • Give daily activity report to enable management take good customer decision
  • Qualifications

    Minimum Educated level

    Second class lower (2 : 2) university degree i or the equivalent i

    Core Competencies

  • Effective Communication Skills.
  • Knowledge Retention and Recall. ...
  • Ability to Handle Pressure. ...
  • Speed and Efficiency. ...
  • Creative Problem Solving. ...
  • Emotional Stability. ...
  • Empathy. ...
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company’s products / services
  • Expertise in the customer service
  • Ability to speak multiple languages
  • Strong verbal and written communication skills

    Problem solving skills

    Strong presentation skills

    Strong interpersonal skills

    Strong logical reasoning

    Attention to details

    Organisational skills

    Ability to navigate difficult conversations with appropriate discretion and confidentiality.

    Polite and professional

    Ability to maintain appropriate work and personal boundaries while preserving company culture.

    Understanding of company products or services as well as business position and development factors

    Efficient and thorough record-keeping and organization skills.

    Responsive and willing attitude in execution of duties.

    Ability to multi-task and prioritize appropriately.

    Person Specification

    Maximum of three(2) years relevant experience

    Age Limit : Not more than 35 years

    Tenacious and persistent

    Flexible and adaptable

    Personable and able to persuade and influence others

    Innovative and Pragmatic

    Smart and trainable

    Confident and courteous

    Ability to maintain a professional appearance and provide a positive company image to the public on the job

    Interested persons should send cv to njoku joe yahoo.com using the job title as sublect

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