Stock Control Officer Vacancy at ENGIE Energy Access Nigeria
ENGIE Energy Access Nigeria
Abuja, Nigeria
6d ago
source : MyJobNigeria

INTRODUCTION : -

Stock Control Officer job opportunity is available at ENGIE Energy Access Nigeria for individuals who possess relevant qualifications.

Job Summary

  • ENGIE Energy Access is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
  • This position is an important role within the Customer Experience Department in a fast paced environment at the forefront of providing a world class customer service experience in the sectors of renewable energy.
  • This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after sales service support (both technical and non-technical) to existing EEA customers with an emphasis on providing an exceptional customer experience.
  • DUTIES AND RESPONSIBILITIES : -

  • Provide excellent customer service to all ENGIE Energy Access customers at all times
  • Attract new and existing customers to the Point of Sale
  • Supervise the movement & stock count of EEA inventory to and from the Point of Sale
  • Provide periodic reports on customer engagement and stock count to Service Center Center Associate Deliverables and Activities
  • Provide exceptional experience to ENGIE Energy Access customers at all times
  • Serve as a liaison between the customer and EEA
  • Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
  • Diagnose technical issues with customer units and accessories and support the after sales service process Provide accurate product information to customers
  • Support the SCA in the disbursement of inventory (including accessories) to allocated Points of Sale (POS)
  • Contribute to ensuring up-to-date and accurate inventory records for Stock audits
  • Provide regular reports on sales, support, inventory, and customer data handling and management
  • Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
  • Ensure accurate and high quality information is added into EEA data systems.
  • Help collect data on customer feedback and satisfaction
  • Escalate any unresolved issues or questions to your supervisor / manager
  • Ensure all EEA customers have a great end-to-end customer experience
  • DESIRED EXPERIENCE & QUALIFICATION : -

  • Candidates should possess a minimum of SSCE / GCE / NECO with 1 3 years of experience.
  • Candidate should be fluent in English and at least 1 other local language from the region you are applying
  • Critical thinking skills
  • Good influencing and negotiation skills.
  • Flexibility with ability to work under pressure to meet deadlines.
  • Competent with using Microsoft Office packages, and other Google products such as Forms, Sheets, Docs and Slides etc. Excellent verbal and written communication skills.
  • Team player who is able to work independently
  • Ability to establish and maintain effective working relationships with internal and external customers.
  • Demonstrate a high level of professionalism and integrity.
  • Should demonstrate both verbal and written communication skills.
  • Should have a smartphone.
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