INTRODUCTION : -
Stock Control Officer job opportunity is available at ENGIE Energy Access Nigeria for individuals who possess relevant qualifications.
ENGIE Energy Access is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
This position is an important role within the Customer Experience Department in a fast paced environment at the forefront of providing a world class customer service experience in the sectors of renewable energy.
This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after sales service support (both technical and non-technical) to existing EEA customers with an emphasis on providing an exceptional customer experience.
DUTIES AND RESPONSIBILITIES : -
Provide excellent customer service to all ENGIE Energy Access customers at all times
Attract new and existing customers to the Point of Sale
Supervise the movement & stock count of EEA inventory to and from the Point of Sale
Provide periodic reports on customer engagement and stock count to Service Center Center Associate Deliverables and Activities
Provide exceptional experience to ENGIE Energy Access customers at all times
Serve as a liaison between the customer and EEA
Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
Diagnose technical issues with customer units and accessories and support the after sales service process Provide accurate product information to customers
Support the SCA in the disbursement of inventory (including accessories) to allocated Points of Sale (POS)
Contribute to ensuring up-to-date and accurate inventory records for Stock audits
Provide regular reports on sales, support, inventory, and customer data handling and management
Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
Ensure accurate and high quality information is added into EEA data systems.
Help collect data on customer feedback and satisfaction
Escalate any unresolved issues or questions to your supervisor / manager
Ensure all EEA customers have a great end-to-end customer experience
DESIRED EXPERIENCE & QUALIFICATION : -
Candidates should possess a minimum of SSCE / GCE / NECO with 1 3 years of experience.
Candidate should be fluent in English and at least 1 other local language from the region you are applying
Critical thinking skills
Good influencing and negotiation skills.
Flexibility with ability to work under pressure to meet deadlines.
Competent with using Microsoft Office packages, and other Google products such as Forms, Sheets, Docs and Slides etc. Excellent verbal and written communication skills.
Team player who is able to work independently
Ability to establish and maintain effective working relationships with internal and external customers.
Demonstrate a high level of professionalism and integrity.
Should demonstrate both verbal and written communication skills.
Should have a smartphone.