Team Lead, Agency / Direct Banking
Ecobank Nigeria
lagos, NG
4d ago
source : Mrjobsnaija

Ecobank Nigeria's job vacancy, Career and Recruitment

Job title : Team Lead, Agency / Direct Banking jobs in Lagos Job Location : Lagos Deadline : August 22, 2022

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  • Job Context

  • The Team Lead is responsible for strategic business development, revenue generation, efficiency improvement, profitability, customer centricity and overall business process management and leadership in the Region.
  • Job Purpose

  • To support Regional Manager Agency & Direct Banking in driving the growth and profitability of Agency Banking and Direct Banking businesses and execute all strategic management objectives / initiatives of these business lines.
  • To coordinate monitor the activities of the Agency Banking, and direct fixed and variable pay for DSAS within the region for optimal achievement of overall targets of the businesses.
  • Job Responsibilities

    Business and Financial Performance :

  • Meet and exceed set targets of all Balance Sheet and Profit & Loss items such as deposit, revenue, fees, and commission etc for Agency & Direct Banking businesses.
  • Drive key retail alliances and partnerships at the regional level to grow our distribution network through Agency Banking.
  • Achieve all set business ratios such as CASA / Deposit ratio, Deposit mix, Loan / Deposit, NPL Ratio, Cost-to Income ratio etc.
  • Coordinate direct field sales and acquisition of agents as well as mandatory agents monitoring nationwide to drive the projected transactions volumes and values.
  • Identity and drive NTB customer acquisition target and other KPIs across the sub-segments within Agency Banking & Direct Banking.
  • Meet and exceed set Product Sale and Cross Sell targets for Liability Products, Alternate Channel product offerings Cards for the region.
  • Develop and optimize the Agency Channels operating model in line with market and growth opportunities.
  • Acquire and manage quality agents, merchants, and customers on the Ecobank payment platform, based on standard documentation from the potential client in line with regulatory requirements.
  • Implement segment specific products / services campaigns.
  • Ensure that all income is properly captured at transaction point for all sales made.
  • Conduct regular Business performance and profitability reviews for Direct Sales Agents.
  • Have oversight over the technology applications that drive Agency and Direct Banking operations.
  • Optimize opportunities to positively disrupt the status quo in the marketplace.
  • Position Agency and Direct Banking as the core driver for dients onboarding, fulfillment servicing, and relationship management.
  • Customer Excellence :

  • Identily customers' needs, proactively seek to provide services to meet such needs.
  • Implement proactive failure checks and foes (including customer engagement) within the region.
  • Drive and surpass expectations on NPS for the region.
  • Collaborate with other units to ensure excellent customer services are provided across the region.
  • Leadership and People Management :

  • Lead and guide officer Agency & Direct Banking fixed and variable pay Direct Sales Agents within the region towards achieving their respective KPIs.
  • Motivate, inspire, coach, and mentor Direct Sales Agents.
  • Encourage and foster a congenial working environment to enable the team to achieve excellence through teamwork and operational efficiency.
  • Be a champion of Ecobank RACE- IT core values in the Region.
  • Process Control and Operational Performance :

  • Ensure full adherence to Operational Risk and Compliance guidelines across Agency 5 Direct business functions within the regione.
  • g. KYC and anti-money laundering measures.

  • Achieve and surpass) a minimum of satisfactory audit rating for Agency & Direct Banking and guide against any probable regulatory infractions / Fines.
  • Daily / weekly monitoring of segment's loan portfolio under the Development Finance Depart with the Region with zero tolerance for details.
  • Communicate default promptly for early warning or loan monitoring for recovery where it occurs.
  • Coordinating with it stakeholders on the delivery of product innovations.
  • Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls.
  • Ensure there is a strong internal control system in place to minimize operational losses and monitor its adequacy and effectiveness.
  • Steward regulatory and day-to-day engagement with country compliance on all requirements and deliveries.
  • Review and approve requests for access to proprietary agency channels.
  • Coordinate and approve operational readiness framework and checklist for Agency & Direct Banking
  • Strategic Initiatives :

  • Provide market intelligence (thoughts, ideas, insights, initiatives) that will guide and ensure continuous competitive advantage and wallet share of Agency & Direct Banking businesses.
  • Identifying market opportunities for new and existing products - Champion the delivery of sales and service to Agency & Direct Banking customers through low-cost channels.
  • Leadigation of customers to digital channels.
  • Job Profile

    Experience & Qualifications :

  • Minimum of First Degree.
  • Master's Degree or Professional Qualifications will be an added advantage.
  • At least 7 years in banking of FMCG Organization, of which at least 4 years should have been in Sales & leadership roles.
  • Good knowledge of sales management, banking operations, banking products, consumer behaviour and customer Segmentation.
  • Skills, Capabilities & Personal Attributes :

  • A clear understanding of Agency and Direct Banking business and its strategic positioning in Ecobank to achieve undisputable leadership in customer base .
  • Good problem-solving capabilities.
  • Strong credit appraisal skills.
  • Teamwork / coordinating skills.
  • Good sales and marketing skills.
  • An understanding of the Agency banking model.
  • Strong interpersonal influencing and communication skills.
  • Strong customer service orientation.
  • Technology savvy and good knowledge of electronic banking products and platforms.
  • Banking jobs in Nigeria *Banking jobs in Lagos *Team Lead, Agency / Direct Banking in Lagos
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