Common Purpose, Uncommon
Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Client Support Services (CSS) provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to Product and Technology functions, bringing the voice-of-the-customer into the design, development and successful deployment of Visa products and services. Within CSS is the Client Readiness function that supports the implementation of Visa’s core and digital emerging products and services and manage a variety of enterprise product initiatives for Visa Inc. issuers, acquirers, processors and merchants.
This is an individual contributor role responsible for working with internal stakeholders and external Visa client banks, processors, vendors and service providers to implement projects related to Visa emerging products and services. This role serves as a technical and functional specialist that requires strong execution and analytical abilities and works independently with guidance only in the most complex situations.
The applicant should have Subject Matter Expertise in multiple areas such as card payment systems, products and services, payment technologies, gained through years of experience supporting clients and new product initiatives/existing product enhancements within a payment processing environment.
The Client Readiness Director will play a consultative role during pre-project engagements with key clients and internal cross-functional teams to understand the scope of client needs and partner with Product on defining unique solutions where applicable.
The successful candidate will take a leading role in planning efforts across various product groups, technical solutions architects, Visa Technology groups, Visa Innovation Center and regional Visa CSS functional teams prior to general availability of new/enhanced products/services with continues client support for optimization of the product/service once commercially launched.
Partner with Product at the early stages of development activities to represent the needs of the CSS organization
Work with stakeholders in Client Support Services (CSS), non-CSS organizations, Core Product and Digital Solutions Product teams to analyze requirements of new core products, digital products and services or initiatives to support the business, and formulate implementation and support solutions
Incubate and refine implementation processes and procedures for new product/services to a high degree of accuracy in their efforts to transition the implementation of these products/services to the business as usual (BAU) implementation teams as a stable, repeatable and scalable process.
Confidently manage client implementation projects involving non-BAU products and services including Visa digital solutions such as Visa’s push payment and other digital products
Deliver comprehensive training and create relevant materials and artifacts such as implementation processes, implementation guides, presentations, forms, project plan, FAQs on new Visa products and services for internal CSS Implementation Consultants and Account Managers and use developed implementation artifacts to handover the implementation when they are ready to move to BAU
Build and maintain relationships with key senior business leaders in the Visa Technology, CSS, Product, Sales, and strategy organizations to insure that Readiness can support the deployment of all new products/services.
Subject matter expert in client configurations with deep understanding of client integration requirements to support Visa API products with VisaNet processing in addition to interoperability and dependencies that should be considered to minimize risk
Function as a Subject Matter Expert, explaining methodologies to different levels of individuals, both internal and external
Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently and displaying a professional presence
Be accountable for delivering agreed objectives
Assume appropriate decision-making authorities to ensure flawless execution of business objectives
Identify opportunities for process improvement and/or new methodologies to improve departmental efficiencies and service delivery to clients
Identify improvement opportunities to existing products or services
Bachelor Degree required.
Minimum 8 years of professional experience in a Business/Project Management / Information Technology role including 3-5 years as an SME in a technical service or product
Strong knowledge in digital payment products & processing including Visa push payments, Visa Risk Products and Visa Token Service using APIs
Strong technical aptitude with the ability to absorb technical information and apply to business solutions & strategies
Ability to make decisions involving complex business and technical solutions where little or no precedence exists
Innovative and agile with ability to adapt to market needs and changing environment
Ability to view challenges strategically and keep pace with the demands of the business by anticipating problems and identifying opportunities then proposing appropriate solutions
Ability to apply understanding of systems and processes coupled with analytical ability to solve complex problems involving interfaces between various systems within organization
Demonstrated ability to build and maintain strong business relationships with internal and external stakeholder at senior management levels
Ability to communicate recommendations to senior leaders in a clear, concise and impactful way
Must be a self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under pressing deadlines.
Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures
Constantly keep current with development within Visa and the industry, so as to be able to provide innovative solutions to clients
Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions
Ability to set priorities and manage customer expectations, and work both as part of a team and independently
Strong project management skills
Strong verbal, written, presentation and interpersonal skills are required
Candidate with French speaking ability will have an added advantage