Talents and Skills Africa is Recruiting For Customer Service Officer
Talents and Skills Africa
Lagos, NG
1d ago
source : Mrjobsnaija

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Talents and Skills Africa’s Career and Recruitment Offer

Job title : Customer Service Officer

Job Location : Lagos

Deadline : May 31, 2021

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  • JOB DESCRIPTION :

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal / customer service team targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • JOB REQUIREMENTS :

  • Proven customer support experience or experience as a Client Service Representative
  • Smart professional with good knowledge of Microsoft office suite
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • EDUCATIONAL QUALIFICATION / REQUIREMENTS :

  • A degree in any relevant / related discipline
  • Mininum of 2 years work experience in Customer support role.
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