IO Furniture's job vacancy, Career and Recruitment
Job title : Customer Service Officer jobs in Lagos Job Location : Lagos Deadline : May 22, 2022
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Key summary of the job
Ensure excellent end to end customer relationship management over all communication channels. Emails, phone calls, chats and walk in visits
Rigorously drive sales target for the customer service team by attending to all enquiries from emails, Whatsapp, social media, showroom walk-in and referrals.
Obtain and articulate clients' brief and assist them in identifying the solution they require for their orders.
Preparing all required documentation for clients' requests from quotation to order confirmation.
Attending to customers that visit the showroom and ensure excellent customer experience on every transaction.
Scheduling and attending site meetings to monitor progress of ongoing clients' projects and act as point of contact for clients on all communication during execution process.
Handling all clients' enquiries, queries and providing support on all clients' orders
Collaborate with Design and Technical department to meet Clients' requirements / expectations on all orders.
Ensuring that the production, delivery, and installation of clients' orders are as agreed and within stipulated timelines.
Accurately document all communication with the client to ensure seamless service delivery and follow through.
Ensure that clients are provided with weekly updates on their order.
Schedule pre-installation and post-installation meetings with the installation supervisor and project managers.
Plan and supervise product delivery and installation, including performance of work, and obtain a signed completion certificate after a walkthrough using a detailed order checklist.
Ensure before and after photos of clients' orders where applicable.
Provide timely and formal written communication throughout clients' order execution period and disseminate all critical information to clients and the internal team.
Maintain detailed documentation of all correspondence and clients' requests and revision.
Preparation of reports including sales figures, priority lists, pipeline orders and other relevant reports to the department and for the business.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience and ensure retention.
Develop and maintain a database of new and prospective clients which is regularly updated.
Qualification and Experience
Minimum of B.Sc in a Social Science field
Minimum of 3 years experience in client facing customer service roles.
Key Job Attributes : Generic :
The ability to Multitask
The ability to work with a team
Ability to work independently
Ability to be proactive and deliver results
Integrity / Discipline
Excellent interpersonal skills
Attention to details
Possess analytic and problem-solving skills
Proficiency in the Microsoft package
Excellent communication skills and evidence of building strong relationships
Able to develop strong value propositions consistent with Customer needs
Sound knowledge of the company's product and services
Job Knowledge :
Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services.
Core working relationships :
Design and Technical team
Logistics / Procurement team
Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Service Officer in Lagos