Job Type : Full Time
Department : Operations - Vendor Excellence - Vendor Experience
The Vendor Promise Analyst role is a unique opportunity to help drive our efforts to improve vendor satisfaction across the entire vendor journey.
This is a critical role as it directly correlates to continually improving vendor experience and as a result better vendor loyalty and retention.
This data-driven role calls for a rare combination of analytical thinking, communication design & interpersonal ability to manage relationships and projects with all teams across the organization.
Analytics : Analysis of vendor-centric key performance indicators and vendor NPS to ensure high-quality vendor experiences.
Communication Design : Develop clear brand messages in all communication pieces, designs and produce materials such as posters and handbills.
Product improvement. Proactively search for new vendor-related features on the platform which could improve a seamless vendor experience.
Scalability and growth. Take on new opportunities like launching a new project.
Support. Manage day to day queue management issues arising from various departments across the firm.
Develop and optimize processes : scale new and improve existing processes based on vendor data and feedback to allow the business to efficiently operate and grow.
Auditing and monitoring of processes, queues, hubs and order placement.
Interacting with vendors via Email and Calls using working tools such as Salesforce and Xcally to resolve issues.
Monitor and maintain quality and ensure accuracy and consistency of all Vendor Promise Materials.
Qualification & Experience
Good knowledge of Jumia processes.
Minimum of 2 years’ experience working in a fast-paced corporate environment preferably in a similar role but not essential.
Excellent Numerical, Analytical and Communication Skills.
Knowledgeable in either Salesforce and excellent use of excel would be an advantage.
The capacity to develop and document procedures and workflows.
A unique experience in an entrepreneurial, yet structured environment
The opportunity to become part of a highly professional and dynamic team working around the world
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures