We are looking for a curious and empathetic UX Specialist to join our product team. In this role, you will work with team members across the product, engineering and support teams to build features that solve the problems of our customers.
You will be responsible for ensuring empathy is built into the product. Your work will inform our roadmap and product strategy.
Roles & Responsibilities
Conduct primary and secondary user research.
Conduct and evaluate quantitative and qualitative research.
Perform market and ethnographic research.
Work closely with cross-functional teams to identify and evaluate research topics.
Plan and implement user research strategies and methodologies.
Advocate research findings to diverse audiences through written and oral presentations.
Perform usability studies with consumers.
Ask questions, gather data, and analyze data.
Use a diverse set of UX research tools.
Were looking for someone who has :
Familiarity with a wide range of qualitative research methodologies such as one-on-one interviews, ethnographic field research, usability testing (lab and remote), heuristic evaluations, card sorting, surveys, etc
Ability to perform all research-related tasks including research, planning, evaluating, and iteration
A natural curiosity for people and how they think
Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
Experience with remote testing tools
A strong desire for creative problem-solving with a positive attitude
Excellent time-management skills
Nice To Haves :
Experience navigating design tools like Figma
A great eye for design
Knowledge of and interest in technology and financial services; prior experience working in fintech or digital payments a plus
Bachelors or MS in a human behavior related field
At least 2-3 years related experience. This might include design research, UX research, market research, applied sciences, journalism, and others
Why join Kuda?
Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for every African on the planet.
An exciting and flexible work environment
Smart and kind coworkers
Full pension contribution
Reliable health insurance