MAERSK's job vacancy, Career and Recruitment
Job title : Customer Experience Agent jobs in Lagos Job Location : Lagos Deadline : June 02, 2022
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Key Responsibilities
The main responsibility of the position is to ensure a smooth operation / service delivery of all shipments.
Ensure that customers are daily updated on the status of their cargo.
Follow local Customer Experience procedures which are in line with global SOP.
Daily TrakIT Updates to ensure we have a record of the shipment status Use designated systems as the daily tools.
Keep close track of client shipments and ensure you perform in accordance with the signed contracts and SOPs.
Communicate non-conformance of service and data quality.
Regular receipt of manifests and ensure that documentation and railing / tracking of containers is done in time.
Receipt of Shipping instructions coordinate booking with documentation.
Coordinate the positioning of trucks for loading and dispatch of loaded and well sealed trucks to Lagos with full documentation.
Maintain daily operation & communication with internal and external customers, including order validation and acceptance.
Meet customer's satisfaction per customer service's instruction
Ensure all queries related to delivery from internal and external parties are attended quickly and properly.
Respond to all enquiries via email, letter or telephone in a timely manner no later than 24 hours after receipt.
Be punctual to work and all business appointments.
Ensure that the Maersk Line vision and core values guide you.
He / she will be responsible to :
Ensures that all import / export requirements are maintained to ensure the timely departure of import / export cargo as per service delivery requirements
Reports daily movements, service failure issues and other challenges to Team Lead
Provide proactive support to own customers across all the service channels
Coordinate inland delivery processes
Ensure that as a company Maersk always abides by the statutory requirements.
Maintains data integrity through accurate inputs / updates to all related systems
Demonstrate continuous improvement in reducing customer efforts through collaboration and data-driven approach
Identify and provide advocacy for methods and measures to drive inland, positioning and storage costs down
Actively own the follow up on ocean booking and L&S files to ensure we deliver as promised and proactively update customers on deviations.
Qualifications & Requirements
International Shipping, transportation Planning, Logistics management, Customer Service, Communication, Sales and Leadership skills.
Should have a minimum of 3 years working experience.
Microsoft Package (Word, Excel, Power Point, Access).
Fluent English. Writing / Speaking
Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Experience Agent in Lagos 
