bilingual french customer support hero
Workforce
Lagos, Lagos, Nigeria
19h ago
source : Fidanto

Bilingual French Customer Support Hero br br Qualification BA BSc HND br Experience 1 45 name long 3 years br Location Lagos br Job Field Customer Care Graduate Jobs Internships br br REPORTS TO br br Head of Customer Support br br TEAM MISSION STATEMENT br br To provide excellent customer service by communicating with our customers professionally and respectfully br To pay rapt attention to details investigating and interpreting issues to purpose of quick resolution br To convey information clearly confidently and politely br POSITION SUMMARY br br To provide our English 45 speaking customers with excellent customer service br br DUTIES amp RESPONSIBILITIES br br Responding to all incoing live 45 chat email phone and or social media inquiries for iRoko 43 customers br Troubleshooting and resolving customers problems with our product by determining the cause of problem then selecting and explaning the best solution br Brining any relevant issues to line managers attention immediately br Achieving and maintaining proficienct with our escalation matrixes br Consistenly staying up 45 to 45 date with new iRoko 43 products services br Providing weekly reports on customer feedback to management br Converting potential customer by answering product service questions suggesting information about subscription plans payment options and devices br Reviewing and making changes to customer accounts where necessary br IDEAL CANDIDATE br br Bachelor s degree in any subject br 1 45 3 years in Customer Service br Must be friendly and articulate br Strong knowledge of the Nollywood industry i e films actors and actresses desirable br Profficient knowledge of Microsoft Office Excel Word br Creative problem 45 solver Thinks on toes br Excellent Time 45 Management skills br SKILLS REQUIRED br br Attention to detail br Excellent customer service skills br Ability to work proactively independently and under tight time frames br Excellent communication and interpersonal skills br Ability to quickly assess a situation and problem solve to point of resolution

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