Expert
Edge Recruiter Nigeria Ltd.
Lagos
6d ago

Job Profile

Experts are the face of to thousands of our driver-partners, and we're looking for people with strong communication and problem-

solving skills who operate with a customer-first mentality. In this role, you'll be expected to help onboard new driver-partners, provide exceptional support to our existing driver-

partners, and quickly adapt in an ever-growing business. This is a great opportunity to work with a top-notch Operations team and learn the business from the ground up.

Key Responsibilities

  • Deliver 5-star, in-person support to our driver-partners
  • Walk driver-partners through the onboarding process and all of the tools they need to be successful on the platform
  • Deliver info sessions to groups of new drivers to set them ready to drive and to properly use the app
  • Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)
  • Help the brand and get driver-partners excited to be on the road
  • Stay on top of new policies, procedures, and programs that affect driver-partners
  • Contribute with valuable insights from the business to improve the driver experience through the Operations Team
  • Requirements

  • Ability to quickly adapt to new technology
  • Must possess a minimum of a first degree
  • Communication skills, with the ability to interact and connect with many types of personalities
  • Enthusiasm about our product
  • Passion for working with others in a high performing team
  • Ability to quickly and efficiently problem solve and troubleshoot - if you don't know the answer, you know where to look and who to ask
  • Ability to identify pain points and propose solutions
  • To be tech savvy
  • Bonus Points If

  • You have some combination of retail, sales, client-facing, and / or customer service experience
  • Apply
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