Contact Center Advisor
God is Good Motors – GIGM
Lagos, NG
2d ago
source : NGRJobs

Description

  • Are you an excellent communicator with experience in a contact center?
  • Do you have what it takes to effectively engage our customers via social media? Are you computer literate, confident, and a creative problem solver?
  • If you believe you have what it takes to build a World Class Organization and ready to work at it yup!!! We want you!!
  • Key Responsibilities

  • Handling Outbound and Inbound calls from customers.
  • Providing information and resolving customers on complaints regarding specific products as well as services.
  • Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
  • Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
  • Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries in a patient and calm manner through all service channels
  • Interpret and accurately communicate our terms and conditions of service where and when applicable
  • Assist guest in managing existing reservations / bookings with reference to rescheduling and re-routing
  • Enter details of every contact in the system as required, obtain new customers
  • information and update existing customer details on the CRM

  • Ensure deliverables are met within ascribed SLA timeframe.
  • Qualifications

  • B.Sc in Art or Social Science related field
  • At least 2 years of work experience within a Call Center
  • Strong Social Media Skills
  • Professional writing and reporting Skills
  • Excellent Customer service skills
  • Good working knowledge of the CRM systems.
  • Personality Requirements / Traits :

  • Result and Service-Oriented (Able to follow through)
  • Creative problem solving with good eye for details
  • Ability to efficiently display basic Marketing / Negotiation skills
  • Ability to multi-task, work to deadline and under pressure.
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