Customer Service Officer
Accion Microfinance Bank Limited
Oyo, Nigeria
5d ago
source : NGRJobs

Title : Customer Service Officer Location : Lagos, Oyo and Ogun Type : Full Time Accion Microfinance Bank Limited

Responsibilities

  • Ensure full understanding of all Bank products and effectively explain product benefits and features to clients
  • Ensuring pro-active service to customers by adhering to Bank?s standard customer service delivery turn-around time
  • Managing customer inquiry with regards service points within the branch where clients can be serviced through accounts opening packages, savings passbooks, cheque books, customer statements etc.
  • Maximising Customer Satisfaction by ensuring quick and professional service and complaint management
  • Ensuring clear and logical queue management
  • Effectively engage clients to educate them on all products and cross sell services and products as required.
  • Ensure proper customer account opening documentation and filing
  • Handling customer complaints and servicing customers? inquiries.
  • Ensure optimal banking hall quality through keeping it organised, clean and optimal display of marketing materials and signage, correct information on foreign exchange signboard.
  • Cross sell to existing customers in- and outside branch.
  • Maximise customer satisfaction.
  • Work together with other branch departments as one team to deliver the exceptional performance of the whole branch.
  • Qualification & Experiences

  • A minimum of BSc or HND in Mass Communication, Business, Banking & Finance, Accounting, Economics, and / or related fields.
  • Must have completed NYSC
  • Key Performance :

  • Strong interpersonal skills
  • Independent worker; honest and of high integrity
  • Communication and Presentation
  • Business Awareness / Achieving business performance
  • Planning and Organisational skills
  • Required Knowledge :

  • Complaint management
  • Standard Computer skills
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