Technical Operations Manager
Edge Recruiter Nigeria Ltd.
Lagos, NG
3d ago

Job Description

Our client is an alternative energy solutions provider.

Job Profile

Responsible for executing agreed upon strategy for all technical operations within the company. Driving people happiness within the technical team and enabling them to deliver customer happiness at all times.

Reporting : Chief Operating Officer Key Responsibilities

  • Oversee entire technical operations including technical resource allocation, installation planning / delivery and sign-off
  • Serve as first line support for the Business Development team for prompt delivery of closed projects in line with agreed-upon SLA’s and supporting post-installation service calls
  • Drive adherence to required safety procedures, aligned budgets and performance metrics for the department
  • Ensure that required high quality technical talent is sourced timely in liaison with the HR Business Partner
  • Create an enabling environment for technical staff to carry out their responsibilities in an efficient manner
  • Co-ordinate and advocate for required training needs for technical personnel
  • Leverage the Installer Collective to deliver projects in a cost and quality efficient manner
  • Manage reporting, strategy development and maintenance of policies and procedures that drive departmental growth, while also contributing to company’s key objectives.
  • Engage in inter-departmental weekly / monthly planning meetings for review of progress towards achievement of business objectives
  • Works with Business Unit leads (Retail & Project Ventures) to promptly execute on closed projects and support design / assessments as required during the selling phase
  • Engage with HR Business partner to promptly source high quality technical talent
  • Parameters for Success

  • Internal and external customer satisfaction in line with agreed SLA’s
  • Technical department employee satisfaction
  • Maintenance of system failures below a particular threshold
  • Decision rights and influences

  • Technical Team policies and Procedures
  • Overall delivery of technical projects
  • Day to day management of technical department
  • General Installation Practices
  • Hiring Decisions for Technical Team
  • Requirements

  • In-depth understanding of technical topics around the design and implementation of energy projects
  • Process development, implementation, and execution
  • Ability to successfully collaborate and execute across functions
  • Understanding of team members’ abilities, interests, and growth priorities
  • High degree of rigorous creativity to accommodate a fast-paced environment
  • Managerial level experience with excellent collaboration skills
  • Ability to hold self accountable and coach others in productive accountability
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