Murtala Muhammed Foundation is Recruiting For Doctor (Volunteer)
Murtala Muhammed Foundation
Abuja, NG
3d ago
source : Mrjobsnaija

Summary

  • The Junior Doctor is a clinical unit / call center representative responsible for interacting withpatients primarily via telephone by answering incoming calls from patients and performs arange of duties.
  • Responsibilities and Functions

  • Answer inbound phone calls in a professional and courteous manner, taking appropriateaction on the account.
  • Screen patients using the symptoms checker.
  • Enter and update correct patient data into the computer data bases.
  • Use computer system to respond to patients’ medical problems by referring to theirhistory, carrying out diagnosis, treatment, counseling and referral, where necessary.
  • Review and follow-up on patient accounts in a timely manner.
  • Maintain call center standards for quality and productivity.
  • Observe professional ethics in maintaining confidential information acquired concerningthe personal and financial status of patients.
  • Comply with company policy and procedures and pertinent laws or regulations.
  • Adhere to established workflow and documentation procedures.
  • Ensures to escalate calls or challenges to supervisor when necessary and appropriate
  • Always maintain a professional and positive attitude.
  • Demonstrate respect for our patients and team members in every interaction.
  • Keep up-to-date with medical developments, treatment and medication.
  • Performs other general administrative tasks as directed by the clinical lead and call centersupervisor.
  • Education & Experience

  • Certified degree in Medicine (Essential)
  • Minimum of 1 year of experience practicing as a primary care doctor.
  • Minimum of 1 year of relevant experience and / or training, or equivalent combinationof education and experience in a medical receptionist / customer service role.
  • Qualifications & Requirements :

  • Speaks fluently in either of the following languages : Pidgin, Hausa, Yoruba and Igbo.
  • Exceptional phone handling skills : provides customer support in a positive, calm, andtimely manner.
  • Excellent data entry and typing skills.
  • Excellent interpersonal, listening, verbal and written communication skills.
  • Ability to apply knowledge of office procedures and carry out tasks accordingly.
  • Demonstrated attention to detail, ability to multi-task, and flexible.
  • Proficient in computer usage and application of technology.
  • Knowledge of customer service principles and practices.
  • Capable of practicing strong human relations skills, such as empathy for others.
  • Must be able to work in a high call volume call center environment with both inboundand outbound calls.
  • Leadership Skills.
  • Ability to quickly learn.
  • Superb organizational and time management skills.
  • Ability to work under pressure and take initiative in a fast-paced environment.
  • Ability to work independently and in a team on assigned tasks as well as to acceptdirection on given assignments.
  • Proficiency in Microsoft Word and Excel is a plus, and must be comfortable workingwith computer systems and multiple applications simultaneously.
  • Work Environment & Physical Demands :

  • Work is performed in a conducive environment of your choice.
  • Physical demands of position : must be able to sit for long periods of time, must havemanual dexterity to work computer systems and keyboard.
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