Digital Experience Lead
Fidelity International
2d ago

About the opportunity

Department Description

The Global Digital Experience team provides ground breaking digital solutions to deliver market leading digital client experiences and creating innovative ideas that bridges mobile, desktop, back office and other digital media to provide solutions and services that are driven by customer insight and business & local Market demands across PI, Wholesale, Institutional, Advisory and DC / Workplace Investing.

The Global Digital experience team places itself in a leading position to respond and adapt in a continuously evolving ecosystem to achieve Fidelity’s strategic goals, deliver best in class digital experiences to our customers, and provide exciting growth opportunities for our employees.

Purpose of the Role

As Digital Global Experience Senior Manager for the ISS market in APAC, this role will work to progress Fidelity’s digital agenda and embed innovative ideas, working with the business to design, develop and run solutions to maximise business benefits across our global digital experiences.

A critical element of this role is for the successful candidate to build strong working relationships and embed into cross-functional teams, helping to drive forwards Fidelity’s strategic roadmaps.

Key Responsibilities

Global Digital Experience team business engagement & stakeholder relationships

Strategic :

  • Acts as an advocate for the Global Digital Experience Team across the Wholesale & Institutional business and maintains strong working relationships with key stakeholders
  • Works as a conduit between the business and other internal customers with delivery teams, acting as a key daily point of contact for senior business stakeholders, providing progress updates and escalating issues as required
  • Works in partnership with business and technology stakeholders, providing Digital representation in relevant operating and governance forums, other meetings and initiatives where required
  • Provides appropriate challenge to the business, ensuring opportunities are assessed, selected and prioritised with a strategic lens
  • Establishes and maintains key relationships with key with key business stakeholders and internal customers to establish a well understood roadmap of non-strategic and digital demand
  • Executes against a global, multi-channel change portfolio, providing effective communications to Wholesale & Institutional stakeholders
  • Lead and motivate wider Digital Experience Team members to deliver digital solutions in order to meet the needs
  • Ensures digital solutions are commercially viable and meet the strategic aims of Fidelity within specified business cases
  • Propose solutions to improve digital touchpoints based on collection of data and results from both qualitative and quantitative research
  • Operational :

  • Provides day-to-day leadership and oversight for the management, delivery and performance of digital transformation on the change portfolio
  • Responsible for ensuring quality of work and necessary documentation to complete a successful handover with the Digital Experience Studio’s for delivery of work where required
  • Key Internal Interfaces :

  • Head of ISS & DE Digital Experience - direct reporting line
  • Digital Experience Studio for publishing and design execution
  • Channel and marketing senior stakeholders to define and deliver against strategic and continuous improvement roadmaps
  • Experience and Qualifications Required :

  • Established track record in similar capacity / industry / coverage with demonstrable experience of stakeholder engagement at a senior level
  • Design or creative background advantageous
  • Analytical mindset to work out organisational and business implications required
  • Interest in digital services and with an understanding of customer needs and behaviours in a digital environment, experience in deploying digital best practices for Digital based solutions, continuous optimisation within a mid-large organization
  • Experience of working harmoniously with technology, marketing and businesses teams to align around creating and implementing digital solutions
  • Strong communication and leadership skills, ability to communicate complex and emotive topics to different audiences through a range of data, written and verbal methods - including negotiation of deadlines and requirements, management of expectation, recommendations, quality of outputs etc.
  • Experienced in deploying digital best practices for Digital based solutions, continuous optimisation within a mid-large organisation
  • Experience of preparing, delivering updates, strategies and presentations to all parts of the organisation
  • Project and change management experience across multi-functional, multi-site, multi- product and multi-distribution channel
  • Experience delivering outcomes through a structured approach
  • Ability to write to a high standard, fluent / native in English, additional languages relevant to APAC market desirable
  • Experience in financial services desirable, although experience from other sectors such as general retail also valuable
  • A team player, who will be able to work within the overall culture and fit with its entrepreneurial but collaborative style
  • About you

    About Fidelity International

    We’ve been helping our clients plan and save for the futures they want for over 50 years. From more than 25 locations around the world, we provide investment services and retirement expertise to 2.

    5 million clients everyone from central banks and financial institutions to wealth managers and private individuals. We think generationally and look to the long term.

    And today, building on the security of private ownership and our strong sense of purpose, we’re growing our business like never before.

    What it’s like to work here.

    In our welcoming, caring culture, you’ll feel valued, trusted and free to express yourself. We recognise the value of inclusion and diversity in culture, in thought and in experience.

    With this in mind, please let us know if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

    As well as a clear commitment to inclusion, we offer real flexibility about where, when and how you work. It’s an approach we call dynamic working’, and you’ll find it brings the very best out in you.

    Getting started

    For more about who we are, how we work and the part you could play in both our progress and our future, visit .

    Or, if you’re feeling inspired, start your journey with us right now.


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