NOC Monitoring Supervisor Vacancy at Starsight Energy
Starsight Energy
Abuja, Nigeria
1d ago
source : MyJobNigeria

INTRODUCTION : -

NOC Monitoring Supervisor job opportunity is available at Starsight Energy for individuals who possess relevant qualifications.

DUTIES AND RESPONSIBILITIES : -

  • Remotely assist the technical operations team to ensure compliance on all their site duties.
  • Closely monitor performance parameters using the remote monitoring systems and identify trends.
  • Document records of planned maintenance operations.
  • Escalate issues to the appropriate parties as needed to ensure the most efficient and expedient means to problems resolution.
  • Involvement in field work and know your clients’ scheme.
  • Serves customers by providing product and service information; resolving product and service problem.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution.

  • Prepares product or service reports by collecting and analyzing customer information.
  • Report preparation, correspondence duties with clients and outsourced personnel.
  • Additional duties are required as needed.
  • DESIRED EXPERIENCE & QUALIFICATION : -

  • 1 2 years of experience
  • Technical certifications (MCITP, SonicWall, Cisco, etc.) are a strong plus; high commitment level to obtaining certifications in a scheduled timeframe
  • Experience with troubleshooting and supporting of various technology environments, over the phone within a helpdesk / NOC environment
  • Must have excellent phone etiquette as well as customer service and interpersonal skills
  • Comprehensive understanding of operating platforms, connectivity, security, email, and information storage
  • Must be strong in both Windows server and desktop operating systems
  • Knowledge of Office 365, Exchange, Active Directory, DNS, Outlook
  • Must understand domains and TCP / IP and working knowledge of SNMP, OSI Model, Syslog is highly preferred
  • Working within an environment under SLA-like conditions is highly preferred
  • Outstanding communication, project management and organizational skills required with case Management / ticketing systems experience
  • They should have prior experience working in a data center, NOC environment. Technical background in networking and engineering.
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