Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local.
Designed for the independent traveler seeking balance, there’s Four Points.
Contact appropriate individual ordepartment (e.g., Sales, Data Administration, Accounting) as necessary toresolve guest calls, requests, or problems.
Use sales techniques that maximizerevenue while maintaining existing guest loyalty to Marriott, includingup-selling. Determine and give complimentaries to guests as gifts for theirpatronage (e.
g., rewards points, show tickets, gift certificates). Promoteawareness of brand image internally and externally. Process requests for redeemingMarriott Bonvoy points.
Process all reservation requests, changes, andcancellations received by phone, fax, or mail. Enter Marriott Rewardsinformation into appropriate software when taking guest reservations.
Answer,record, and process all guest calls, requests, questions, or concerns. Performgeneral office duties to support Sales & Marketing (e.
g., filing, sendingemails, typing, faxing).
ensure uniform and personal appearance areclean and professional; maintain confidentiality of proprietary information;protect company assets.
Welcome and acknowledge all guests according to companystandards; anticipate and address guests’ service needs; thank guests withgenuine appreciation.
Speak with others using clear and professional language;prepare and review written documents accurately and completely; answertelephones using appropriate etiquette.
Develop and maintain positive workingrelationships with others; support team to reach common goals; listen andrespond appropriately to the concerns of other employees.
Monitor theperformance of others to ensure adherence to quality expectations andstandards. Read and visually verify information in a variety of formats.
Move,lift, carry, push, pull, and place objects weighing less than or equal to 10pounds without assistance. Perform other reasonable job duties as requested bySupervisors.
Promoteawareness of brand image internally and externally. Develop marketing materialsand assemble information packages (e.
g., brochures, promotional materials,maps) for promotional events, property tours, and conferences. Prepare or editletters, invitations, monthly and quarterly press reports, and news releases,using word processing, spreadsheet, database, or presentation software.
Makeupdates to property website and monitor website for accuracy on a weekly basis.Handle magazine photo shoots on property.
When public relations director is notavailable, response to all daily general media inquiries or refer to anappropriate spokesperson.
Help to monitor media coverage and other externalfactors to identify potential or actual problem areas and opportunities.
Support media relations outreach efforts and other activities to bolster theproperty's reputation and image in the community.
Coordinate on-property visitsfrom media, including reservations, amenities, special requests, and dining.File and update press database, digital library, and press clippings.
support teamto reach common goals; listen and respond appropriately to the concerns ofother employees. Read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing less than or equal to10 pounds without assistance. Perform other reasonable job duties as
Education High school diploma / G.E.D. equivalentRelated Work ExperienceAt least 2 years of related work experienceSupervisory ExperienceNo supervisory experience is required Policies and Procedures
Followcompany and department policies and procedures.
Protectthe privacy and security of guests and coworkers.
Maintainconfidentiality of proprietary materials and information.
Performother reasonable job duties as requested by Supervisors.
Welcomeand acknowledge each and every guest with a smile, eye contact, and a friendlyverbal greeting, using the guest's name when possible.
Activelylisten and respond positively to guest questions, concerns, and requests usingbrand or property specific process (e.
g., LEARN, PLEASED, Guest Response, LEAP)to resolve issues, delight, and build trust.
Anticipateguests' service needs, including asking questions of guests to betterunderstand their needs and watching / listening to guest preferences and actingon them whenever possible.
Thankguests with genuine appreciation and provide a fond farewell.
Exchangeinformation with other employees using electronic devices.
Provideassistance to coworkers, ensuring they understand their tasks.
Answertelephones using appropriate etiquette including answering the phone within 3rings, answering with a smile in one's voice, using the callers' name,transferring calls to appropriate person / department, requesting permissionbefore placing the caller on hold, taking and relaying messages, and allowingthe caller to end the call.
Speakto guests and co-workers using clear, appropriate and professional language.
Prepareand review written documents (e.g., daily logs, business letters, memoranda,reports), including proofreading and editing written information to ensureaccuracy and completeness.
Talkwith and listen to other employees to effectively exchange information.
Discusswork topics, activities, or problems with coworkers, supervisors, or managersdiscreetly and quietly, avoiding public areas of the property.
Ensurethat hourly employees are trained on company core values, job roles,responsibilities, and technical and service aspects of the job.
Assignand ensure work tasks are completed on time and that they meet appropriatequality standards.
Encourageand motivate employees to perform their best, take responsibility for tasks andassignments, make decisions and provide input on possible improvements.
Coordinatetasks and work with other departments to ensure that the department runsefficiently.
Working with Others
Developand maintain positive and productive working relationships with other employeesand departments.
Activelylisten to and consider the concerns of other employees, respondingappropriately and effectively.
Supportall co-workers and treat them with dignity and respect.
Handlesensitive issues with employees and / or guests with tact, respect, diplomacy,and confidentiality.
Enterand locate work-related information using computers and / or point of salesystems.
Readand visually verify information in a variety of formats (e.g., small print).
Move,lift, carry, push, pull, and place objects weighing less than or equal to 10pounds without assistance.
Usesales techniques that maximize revenue while maintaining existing guest loyaltyto Marriott.
Promoteawareness of brand image internally and externally.
Developmarketing materials for promotional events, property tours, and conferences.
Gathermaterials and assemble information packages (e.g., brochures, promotionalmaterials, maps, price lists, or menus).
Assistin coordinating custom property familiarization trips for clients.
Ordercollateral and office supplies.
Rewards and Gift Certificates
EnterMarriott Bonvoy information into appropriate software when taking guestreservations.
Referrequests for information from the media to an appropriate spokesperson orinformation source.
Prepareor edit letters, invitations, monthly and quarterly press reports, and newsreleases, using word processing, spreadsheet, database, or presentationsoftware.
Handlemagazine photo shoots on property.
Supportactivities and initiatives to bolster the property's reputation and image inthe media and in the community.
Makeupdates to property website by making changes directly to the website or bycoordinating with appropriate others in order to make updates.
Supportmedia relations outreach efforts, including pitching ideas and events,interview facilitation, and media tours.
Respondto all daily general media inquiries via email, phone, and / or writtencorrespondence
Coordinateon-property visits from media, including reservations, amenities, specialrequests, and dining.
Updatedigital library and press clippings as needed.
Attenddaily line-ups promptly.
Monitormedia coverage and other external factors to identify potential or actualproblem areas and opportunities.
Fileinformation and update press database, including list of all media contacts andmedia distribution lists (e.g., contact information, magazine circulation anddemographics).
Assistwith on-site media relations for local events, including, but not limited to,grand openings / anniversaries, marketing / promotional events, and other pressfunctions.CALOMPETENCIES
VisualActivity PREFERRED QUALIFICATIONS
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.