Customer Care Officer - VAVA Projects
VAVA Projects
Lagos
5d ago
source : BetaJob

Job Details

Location : Victoria Island, Lagos

Employment Type : Full-time

Job Description

  • We are looking for a Customer Care Officer that will be the liaison between our company and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries;
  • keeping customer satisfaction at the core of every decision and behavior.

    Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication scripts when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal / team qualitative and quantitative targets
  • Requirements

  • Candidates should possess a Bachelor's Degree or HND
  • 2-3 Years Proven work experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
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