Branch Sales & Service Executive - Retail Banking
Standard Chartered
Lagos, Nigeria, Africa & Middle East
5d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -

do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Strategy

  • It is expected for the role holder to be customer centric and provide excellent customer service to complete customer’s experience.
  • Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customer’s needs.

    Business

  • Ensure meeting client requirements while ensuring compliance with regulations and controls as set by the bank and external regulators.
  • Processes

  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to : Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers Observe clear desk policy always
  • Risk Management

  • Ensure a full understanding of the risk and control environment in area of responsibility
  • Regulatory & Business conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the Retail Banking Distribution to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
  • Financial Crime Prevention & the Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Local regulator - CBN
  • Serve as a Director of the Board of insert name of entities
  • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
  • Key Stakeholders

  • Internal Operations staff for operational and processing support; Sales staff for sales guidance. BM for portfolio management and Growth support.
  • External Customers- to process transactions and acquire / expand business. And Regulators in terms of compliance
  • Other Responsibilities

  • Embed Here for good’ and Group’s brand and values in Retail Banking Distribution, Nigeria.
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
  • Our Ideal Candidate

  • Academic or Professional Education / Qualifications : Minimum of a 2nd Class degree in a relevant course
  • Bank training; i.e. mandatory & developmental e-Learning such as iSafe, AML, CDD Uplifted Standards, Cross Border Referral, etc
  • Languages : English
  • Apply
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