About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -
do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
It is expected for the role holder to be customer centric and provide excellent customer service to complete customer’s experience.
Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customer’s needs.
Ensure meeting client requirements while ensuring compliance with regulations and controls as set by the bank and external regulators.
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to : Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers Observe clear desk policy always
Ensure a full understanding of the risk and control environment in area of responsibility
Regulatory & Business conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Retail Banking Distribution to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
Financial Crime Prevention & the Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Local regulator - CBN
Serve as a Director of the Board of insert name of entities
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Internal Operations staff for operational and processing support; Sales staff for sales guidance. BM for portfolio management and Growth support.
External Customers- to process transactions and acquire / expand business. And Regulators in terms of compliance
Embed Here for good’ and Group’s brand and values in Retail Banking Distribution, Nigeria.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
Academic or Professional Education / Qualifications : Minimum of a 2nd Class degree in a relevant course
Bank training; i.e. mandatory & developmental e-Learning such as iSafe, AML, CDD Uplifted Standards, Cross Border Referral, etc
Languages : English