Customer Support Agent
Parkway Project Limited
Lagos, NG
6h ago
source : Ngcareers Ltd

Job Details

Parkway Project Limited is a Financial Technology Company that provides simple, intuitive, end-to-end corporate, retail and transaction banking solutions.

Job Title : Customer Support Agent

Job Type : Full Time

Qualification : BA / BSc / HND

Location :

Job Field : Customer Care

  • We are urgently in need for a Customer Support Agent who would be responsible for providing helpdesk support and customer service on company product offerings;
  • responds to enquiries and resolve customer complaints and provide feedback from customers about products.

  • Provision of first level helpdesk support for product offerings
  • Receive, document and resolve clients / subscribers complaints.
  • Escalate clients / subscribers complaints as applicable to support or help desk.
  • Telephone and e-mail marketing of product features and enhancements to clients / subscribers.
  • Maintain appropriate logs of operational activities.
  • Professional management of Incoming and Outgoing correspondence via telephone & Post mail
  • Professional reception & attendance to guest & visitors.
  • Collate and provide a report to appropriate unit
  • Managing and maintaining good client relationship in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.
  • Job Requirements

    Min Required Experience :

    Min Qualification :

    Bachelor's Degree / HND

    Desired Courses : Not Specified

    Other Requirements :

  • BSc / HND in any discipline
  • Minimum of one-year experience working in any role with transferable skills.
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Strong complaint handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively.
  • Apply
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