Parkway Project Limited is a Financial Technology Company that provides simple, intuitive, end-to-end corporate, retail and transaction banking solutions.
Job Title : Customer Support Agent
Job Type : Full Time
Qualification : BA / BSc / HND
Job Field : Customer Care
We are urgently in need for a Customer Support Agent who would be responsible for providing helpdesk support and customer service on company product offerings;
responds to enquiries and resolve customer complaints and provide feedback from customers about products.
Provision of first level helpdesk support for product offerings
Receive, document and resolve clients / subscribers complaints.
Escalate clients / subscribers complaints as applicable to support or help desk.
Telephone and e-mail marketing of product features and enhancements to clients / subscribers.
Maintain appropriate logs of operational activities.
Professional management of Incoming and Outgoing correspondence via telephone & Post mail
Professional reception & attendance to guest & visitors.
Collate and provide a report to appropriate unit
Managing and maintaining good client relationship in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.
Min Required Experience :
Min Qualification :
Bachelor's Degree / HND
Desired Courses : Not Specified
Other Requirements :
BSc / HND in any discipline
Minimum of one-year experience working in any role with transferable skills.
Customer orientation and ability to adapt / respond to different types of characters
Excellent communication and presentation skills
Strong complaint handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively.