Training Coordinator at Eat N Go Limited
Eat N Go Limited
Lagos, Lagos, ng
6d ago
source : Ecadoo

Reporting Line This role reports to the Training Team Lead Employment Type Permanent Job Summary The Training Coordinator will be responsible for managing the development and execution of brand standards with a primary focus on providing training systems to employees at restaurant level across all levels Job Description Responsible for the development of quality in store management in Corporate Stores Responsible for maintaining the appropriate number of trained employees in all stores Provide train the trainer for store manager rsquo s management training curriculum Monitor and follow up with Operations Manager and District Operations Manager DOM to ensure proper utilization of training manuals Provide updates to DOM on progress within the area Through regular store visits track and monitor trainee performance and progress through training completion of training manuals Schedule coordinate and teach the Training classes for Crew Members and Managers Coordinate with the Training Manager to obtain new product roll out materials new procedures job aids etc Schedule and deliver new product roll outs and procedures training to DOM rsquo s and GM rsquo s Track and monitor new product and procedure roll out training completion and monitor results Provide remedial training as appropriate based on operational assessments or other identified needs Coach GM rsquo s to assess address and resolve training issues as well as assist DOM in developing their skills Assist HR in the functional training of newly promoted hired ARM rsquo s and GM rsquo s training Enter all appropriate training completion into Training Report template Ensure stores enter training completions leading to certifications for all category of employees Monitor and assess training completion and history of all CSR rsquo s Drivers Shift Mangers Level 1 2 amp 3 AM rsquo s and GM rsquo s On a period basis alert Training Manager of deficiencies and recommend corrective action Complete all weekly period and quarterly reporting as directed by Training Manager Qualifications Qualifications and Requirements 3 5 years supervisory experience required Experience in Quick Service Restaurant will be of advantage Training experience in a multi unit environment with a dispersed workforce 2 years formal training experience required Associate or Bachelor s Degree preferred Outstanding interpersonal and communication skills required Outstanding motivation skills and positive attitude required Outstanding presentation skills required Ability to schedule coordinate and monitor multiple activities ldquo multi tasking rdquo required Capability with MS Office applications Word Excel Powerpoint required Presents and professional demeanor Ability to Make decisions and exercise sound judgment Ability to work a flexible schedule based on business needs which may include evenings weekends and holidays Demonstrated self starter and problem solver with excellent interpersonal skills Focused on attention to detail taking initiative and working in a positive environment Able to work under pressure and tight deadlines and at the same time deliver time results and reports Team player and fast worker

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