Customer Project Manager
Posted date : Jan 12, 2022 Location :
Lagos, Lagos, Nigeria
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About this opportunity
We are looking for a Customer Project Manager (CPM) in Nigeria who will lead assigned customer projects in the Digital Services (DGS) OSS Core & Cloud domain securing that projects goals are met;
customer’s expectations are fulfilled, and that the customer relation is handled in the best possible way within the scope of the contract.
What you will do
Establish the project plan baseline : define project scope, secure the necessary resources, and plans and supervise all activities
Drive project execution : track project activities, supervise and handle changes, conflicts, and critical issues
Handle customer and partner engagement : manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
Handle project finance : ensure financial system monitoring
Develop the business : participate in contract preparation and to pre-sales meeting
Develop the CPM subject area; simplify processes, methods and tools with creative ideas
Mentor the project team and support their professional growth
Secure delivery compliance to both contractual and business case requirements
Actively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunities
Drive improvement activities related to risk assessments and risk management
Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning
You will bring
Education : Bachelor or Master of Science in Engineering, Computer Science or equivalent
Min years of experience : More than 7 years in ICT sector project management
Demonstrable experience of several years in project manager role; or equivalent leadership role
Domain experience : OCC (OSS, Telecom Core & Cloud) and knowledge of BSS (Business Support Systems) would be a plus
Product Knowledge : Cloud Communication (IMS, Mobile Switching, Cloud Signaling), Cloud Core (UDM, CS & PS Core), Cloud Infrastructure (NFVi), Automated Network Operations (Orchestration, Analytics and Assurance, OSS Network Management).
Certification : PMI project manager certification (PMP) or equivalent
Proven problem-solving skills and good written & spoken communication
Customer-focused and desire understand business and customer needs
Professional attitude with solid ability to prioritize, manage time and deliver results
Good team player with high interpersonal skills
Financial Acumen & Analytical Skills
Customer and Market Insight!
Proficiency in English Communication!
Project management skills acquired through training, project management experience or other experience of using project management methods.
Experiences related to project management methodologies, techniques and tools.
Professional competence related to project type and the nature of the project outcome.
Experience of working within the Telecom / IS / IT industry.
Experience working with multi-national global decentralized organizations with the ability to establish a good working climate in a virtual environment using phone, mail and collaboration tools as communication vehicles.
Experience / knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM will be a plus.
Proven leadership skills in leading cross-functional teams in either sales or delivery capacity.
Executive level engagement experience as part of sales and delivery of consulting, SI or other professional services.
Available to travel within or outside the hub between 25% to 50% of the time as the business may require.
Why join Ericsson?
At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible.
To build never seen before solutions to some of the world’s toughest problems. You ll be challenged, but you won’t be alone.
You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.