Call Centre Agent
Outsource Company
lagos, NG
1d ago
source : Mrjobsnaija

Outsource Company's job vacancy, Career and Recruitment

Job title : Call Centre Agent jobs in Lagos Job Location : Lagos Deadline : January 25, 2022

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  • Outsource Nigeria is looking for an experienced call centre agent who can communicate fluently. The customer service representative will act as a liaison between customers and our company providing products / services information, assisting with complaints, errors, questions, and other queries as well as resolving emerging problems that our customers experience with accuracy and efficiency.

  • Minimum Qualification : OND
  • Experience Level : Entry level
  • Experience : Good communication skills
  • Responsibilities :

  • Handle customer inquiries both telephonically and by email
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into the system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to the appropriate resource
  • Follow up customer calls where necessary
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Call Centre Agent in Lagos
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