Willers Solutions is Recruiting For Customer Care Executive
Willers Solutions
Lagos, NG
3d ago
source : Mrjobsnaija

Job Responsibilities

  • Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
  • Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner
  • Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly basis.
  • Improve the overall customer relationship, delivering reliable administrative support and customer service.
  • Schedule and conclude status meetings with appropriate development resources and customers.
  • Provide proper account reconciliation and credit notes to customers for down time experienced.
  • Maintain complete and accurate customer correspondence data.
  • Assist sales team in business acquisitions, planning, retention and management.
  • Develop and update client related reports.
  • Identify and reports on continuing problems in an effort to minimize future negative customer impact.
  • Proactively follow up disconnected clients to get their links reconnected and resolve issues.
  • Manage customer portfolio to maximize relationship building opportunities.
  • Run periodic customer satisfaction survey.
  • Job Requirements

  • BSc / HND in any related field or equivalent.
  • 3+ years’ Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.
  • Stays calm under stress and proactive in problem solving.
  • Tactful, courteous, and possess the ability to build profitable relationship with Clients.
  • Active listener, articulate speaker, and adaptable to client peculiarity.
  • Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
  • Ability to function in a multi-tasking environment.
  • 3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).
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