service desk officers 3 positions
Christopher and Associates Business Consultants
Lagos, Lagos, Nigeria
1d ago
source : Fidanto

Responsibilities br br Provide general first level technical support to end users organization 45 wide br Man the helpdesk and respond to all helpdesk calls br Assist in maintaining issues request log Ensure accurate and prompt logging of all requests issues unto the central database br Assist in providing first 45 level phone support on IT related issues and escalate more technical issues requiring location visits to appropriate second 45 level expert support teams within the unit br Provide continuous user application and system support to the call centre and other relevant IT units br Communicate resolution of faults to end 45 users request initiators br Implement comply with pre 45 defined service desk management policies and procedures br Assist in administering internal customer satisfaction surveys to obtain feedback on helpdesk efficiency where necessary br Liaise with relevant unit team function in carrying out all relevant activities br Attend team divisional departmental meetings as required br Provide guidance and manage the performance of subordinates where applicable br Prepare compile agreed periodic activity and performance reports for the attention of the Manager Service Desk br br REQUIREMENTS br First degree or equivalent in a relevant discipline or any Science Social Science discipline br br How to Apply br Interested and qualified candidates should send CV use the button

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