Personal Trust Microfinance Bank's job vacancy, Career and Recruitment
Job title : Operations Manager jobs in Lagos Job Location : Lagos Deadline : December 10, 2021
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Location : Mainland, Lagos
The Operations Manager supervises, co-ordinates, plans, directs and manages the banking operations of the bank and alsocarries out administrative and accounting functions in ensuring that financial transactions are seamless and accurate while advancing positive customer experiences.
The candidate will be required to have a minimum of 3 years hands on experience with Automated Teller Machines (ATM).
Duties and Responsibilities
Create a strong professional workforce by developing competent individuals in the banking operations team
Supervise and coordinate branch operations activities daily
Maintains a highly motivated, skilled and trained operations team
Ensures compliance with all external and internal regulations, guidelines, policies and procedures across the department
Oversees central Operations including account Services, clearings, payments, cash management and reconciliation
Safeguard customer data and protect against fraud through authorization levels and access rights
Oversees treasury Operations and management liquidity at every point in time
Establish and review key operational risk indicators / key control standards and formulate action plans to minimize the Bank Ûªs exposure to fraud and losses.
Manage the Bank Ûªs operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action.
Design, develop and keep updated the Banks Ûª Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
Responsible for re-engineering business processes to improve customer service and controls.
Manages banking relations with top customers of the bank
Collaborate with heads of other units to develop best practices for successful banking operations
Enforces dual control procedures at all times and that vaults are opened and closed on a timely basis.
Maintains logs / records of operational activities.
Performs pre-audits to ensure ongoing adherence with compliance procedures.
Stay informed of all deposit, business and consumer loan products.
Implement effective customer loyalty program
Flexibility to carry out any other task as requested by Management.
HND / B.Sc / in IT or Mathematics, Accounting or Banking and Finance.
Evidence of completion / exemption of / from NYSC.
Evidence of completion of Microfinance Certification program.
Minimum of five (5) years experience in banking operations.
Prior managerial experience in similar role or capacity.
Thorough knowledge of bank operations.
Analytical and practical understanding of workflow, capacity planning / optimization and process implementation.
Thorough knowledge of Cash Management, Payment as well as treasury functions.
Extensive knowledge of banking regulations.
Understanding and application of Best Practice in all areas of Operational Banking with ability to drive efficiency and effectiveness.
Strategy planning and implementation.
Strong planning, organizational and time management abilities.
Leadership, team management and mentoring.
High-level influencing and interpersonal skills.
Problem solving skills.
Outstanding communication and people skills.
Knowledge of all regulatory policies and procedure.
Risk Management techniques.
Excellent verbal and written communication skills
Meticulous attention to detail and accuracy
Ability to multi task and meet tight deadlines.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
Proficient in the use of MS Office suit.
Administrative / Management jobs in Nigeria *Administrative / Management jobs in Lagos *Operations Manager in Lagos
How to Apply for this Offer
Interested and qualified candidates should send their CV to : recruitment personaltrustmfb.com using the Job Title as the subject of the email.