Operations Manager
Personal Trust Microfinance Bank
lagos, NG
1d ago
source : Mrjobsnaija

Personal Trust Microfinance Bank's job vacancy, Career and Recruitment

Job title : Operations Manager jobs in Lagos Job Location : Lagos Deadline : December 10, 2021

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    Job Summary

  • The Operations Manager supervises, co-ordinates, plans, directs and manages the banking operations of the bank and alsocarries out administrative and accounting functions in ensuring that financial transactions are seamless and accurate while advancing positive customer experiences.
  • The candidate will be required to have a minimum of 3 years hands on experience with Automated Teller Machines (ATM).
  • Duties and Responsibilities

  • Create a strong professional workforce by developing competent individuals in the banking operations team
  • Supervise and coordinate branch operations activities daily
  • Maintains a highly motivated, skilled and trained operations team
  • Ensures compliance with all external and internal regulations, guidelines, policies and procedures across the department
  • Oversees central Operations including account Services, clearings, payments, cash management and reconciliation
  • Safeguard customer data and protect against fraud through authorization levels and access rights
  • Oversees treasury Operations and management liquidity at every point in time
  • Establish and review key operational risk indicators / key control standards and formulate action plans to minimize the Bank Ûªs exposure to fraud and losses.
  • Manage the Bank Ûªs operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action.
  • Design, develop and keep updated the Banks Ûª Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
  • Responsible for re-engineering business processes to improve customer service and controls.
  • Manages banking relations with top customers of the bank
  • Collaborate with heads of other units to develop best practices for successful banking operations
  • Enforces dual control procedures at all times and that vaults are opened and closed on a timely basis.
  • Maintains logs / records of operational activities.
  • Performs pre-audits to ensure ongoing adherence with compliance procedures.
  • Stay informed of all deposit, business and consumer loan products.
  • Implement effective customer loyalty program
  • Flexibility to carry out any other task as requested by Management.
  • Qualifications

  • HND / B.Sc / in IT or Mathematics, Accounting or Banking and Finance.
  • Evidence of completion / exemption of / from NYSC.
  • Evidence of completion of Microfinance Certification program.
  • Experience :

  • Minimum of five (5) years experience in banking operations.
  • Prior managerial experience in similar role or capacity.
  • Thorough knowledge of bank operations.
  • Analytical and practical understanding of workflow, capacity planning / optimization and process implementation.
  • Thorough knowledge of Cash Management, Payment as well as treasury functions.
  • Skills :

  • Extensive knowledge of banking regulations.
  • Understanding and application of Best Practice in all areas of Operational Banking with ability to drive efficiency and effectiveness.
  • Strategy planning and implementation.
  • Strong planning, organizational and time management abilities.
  • Leadership, team management and mentoring.
  • Metrics-driven mindset.
  • High-level influencing and interpersonal skills.
  • Problem solving skills.
  • Outstanding communication and people skills.
  • Knowledge of all regulatory policies and procedure.
  • Risk Management techniques.
  • Excellent verbal and written communication skills
  • Meticulous attention to detail and accuracy
  • Ability to multi task and meet tight deadlines.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
  • Proficient in the use of MS Office suit.
  • Administrative / Management jobs in Nigeria *Administrative / Management jobs in Lagos *Operations Manager in Lagos
  • How to Apply for this Offer

    Interested and qualified candidates should send their CV to : recruitment personaltrustmfb.com using the Job Title as the subject of the email.

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