Choice Dental is an organization that prides itself in providing dental services that meet international standards, using state of the art equipment.
We are particular about delivering a remarkable customer experience, therefore adopting the best practices and procedures in dental care provided by a team of sufficiently trained professionals.
Although preventive dentistry is our core, we offer a full range of services ranging from early tooth decay detection to full mouth reconstruction.
We are recruiting to fill the position below :
Job Title : Practice Coordinator
Meet monthly set target and daily production goal
Oversee daily Practice operations
Ensure that day sheet, production report are completed daily and signed off by Managing Dentist
Monitor the writing of clinical notes and ensure audits are signed.
Liaise with Doctors, Front and Back-office staff to ensure they have the necessary support
Prepare reports and analyze before discussing with managing Dentist
Manage and coordinate the marketing projects of the Practice (Events planning and attendance, Digital Marketing etc.)
Monitor referrals and give biweekly reports to Managing Dentist. Ensure gifts are delivered to Patients that give quality referrals.
Discuss bimonthly accounts receivable (A / R) with managing Dentist.
Coordinate customer service operations
Ensure that all the relevant data is captured and that practice / client paperwork is completed promptly and accurately and that all client records are updated and maintained, according to practice procedures.
Maintaining the condition of the Practice and oversee the arrangement for necessary repairs
Ensure lab cases are sent out promptly
Supervise the Front and Back-office Staff
Participate in the recruiting and training of Staff
Liaise with Vendors
Supervise the work and closely monitor the work activities of front office staff to ensure compliance to the Practice value system and vision
Action monthly / weekly business reports as necessary
Manage appointment book and practice recall / referral systems
Spearhead and perform patient recall process and target to ensure weekly improvement.
Manage weekly / monthly scheduling of clinical staff
Conduct process audits as per policy or as necessary
Keep uniform log and ensure they are laundered
Support the provision of a customer focused practice and seamless patient journey that assists in attracting, satisfying and retaining patients
Ensure the efficient operation of the patient recall and reactivation process, with the aim of re-booking lapsed patients and gaining acceptance of treatment plans not taken up
Ensure the efficient operation of the patient referral and testimonial procedures and work with staff as well as liaise with other practices to ensure a regular supply of referred patients.
Advice staff and management on best practices and procedures for better quality service delivery and customer satisfaction
Manage employee relations & staff grievances with the HR Manager.