Practice Coordinator
Choice Dental
Lagos, Nigeria
1d ago
source : Fuzu

Choice Dental is an organization that prides itself in providing dental services that meet international standards, using state of the art equipment.

We are particular about delivering a remarkable customer experience, therefore adopting the best practices and procedures in dental care provided by a team of sufficiently trained professionals.

Although preventive dentistry is our core, we offer a full range of services ranging from early tooth decay detection to full mouth reconstruction.

We are recruiting to fill the position below :

Job Title : Practice Coordinator

  • Meet monthly set target and daily production goal
  • Oversee daily Practice operations
  • Ensure that day sheet, production report are completed daily and signed off by Managing Dentist
  • Monitor the writing of clinical notes and ensure audits are signed.
  • Liaise with Doctors, Front and Back-office staff to ensure they have the necessary support
  • Prepare reports and analyze before discussing with managing Dentist
  • Manage and coordinate the marketing projects of the Practice (Events planning and attendance, Digital Marketing etc.)
  • Monitor referrals and give biweekly reports to Managing Dentist. Ensure gifts are delivered to Patients that give quality referrals.
  • Discuss bimonthly accounts receivable (A / R) with managing Dentist.
  • Coordinate customer service operations
  • Ensure that all the relevant data is captured and that practice / client paperwork is completed promptly and accurately and that all client records are updated and maintained, according to practice procedures.
  • Maintaining the condition of the Practice and oversee the arrangement for necessary repairs
  • Ensure lab cases are sent out promptly
  • Supervise the Front and Back-office Staff
  • Participate in the recruiting and training of Staff
  • Liaise with Vendors
  • Supervise the work and closely monitor the work activities of front office staff to ensure compliance to the Practice value system and vision
  • Action monthly / weekly business reports as necessary
  • Manage appointment book and practice recall / referral systems
  • Spearhead and perform patient recall process and target to ensure weekly improvement.
  • Manage weekly / monthly scheduling of clinical staff
  • Conduct process audits as per policy or as necessary
  • Keep uniform log and ensure they are laundered
  • Support the provision of a customer focused practice and seamless patient journey that assists in attracting, satisfying and retaining patients
  • Ensure the efficient operation of the patient recall and reactivation process, with the aim of re-booking lapsed patients and gaining acceptance of treatment plans not taken up
  • Ensure the efficient operation of the patient referral and testimonial procedures and work with staff as well as liaise with other practices to ensure a regular supply of referred patients.
  • Advice staff and management on best practices and procedures for better quality service delivery and customer satisfaction
  • Manage employee relations & staff grievances with the HR Manager.
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