Purpose of the Job
The Team Lead, Strategic Account is responsible for managing account managers responsible for the different strategic accounts.
The team lead protects revenue, secures new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned Strategic account sub-
portfolio. The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
The team lead, is responsible for all strategic accounts and must be the most trusted source of information for all strategic account.
Expected Key Results
consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio Exemplary communication skills both face to face and over the telephone.
Ability to communicate effectively at all levels of an organization.
Development Ensures Accountability Develops Talent Drives Engagement Drives Vision & Purpose Excellent Decision Quality