Technical Account Manager at Microsoft Nigeria
Microsoft Nigeria
Lagos
6d ago
source : BetaJob

Job Details

Job Title : Technical Account Manager

Location : Lagos

Profession : Services

Role type : Individual Contributor

Employment type : Internship

Overview

  • A Technical account manager (TAM) is a trusted business advisor to Microsoft's Premier Support customers. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business.
  • You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.

    Responsibilities

  • You will provide valuable on the operation and optimization of their IT infrastructure through quality Service Delivery Management.
  • If something unexpected occurs after a Premier customer has deployed a Microsoft product, you will work with Global Business Support (GBS) to manage the incident to resolution and follow up to make sure there's either operational improvement for the customer or a product improvement underway at Microsoft.
  • Role-specific qualifications

  • Confidence to manage executive relationships, both internally and with customers, to create business transformation.
  • Combining business acumen with technological experience.
  • Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.
  • We are looking for candidates that have the following qualities :

  • Team Player : driving digital transformation with our customers is a team sport. We need teammates who can stay maniacally focused on our customers' satisfaction while operating in a highly-collaborative, matrixed global organization.
  • Growth Mindset : your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with insatiable curiosity.
  • Ultimately, you're open to the ideas of others, where the success of others does not diminish your own.

  • Resourceful : you have the drive to overcome any obstacle in your work.
  • Customer Focused : you learn about your customers and their businesses with a beginner's mind and then bring solutions that meet their needs.
  • Pure Challenge : demonstrated desire and ability to readily take on complex challenges and work towards solutions to seemingly unsolvable problems.
  • Passion for Technology : you're deeply motivated by the incredible opportunity of how technology can inspire and ignite change and renewal.
  • Benefits and Perks

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work :

  • Industry leading healthcare
  • Giving programs
  • Opportunities to network and connect
  • Discounts on products and services
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