Job Title : Team Member
Locations : Lagos & Osun
Responsible for enhancing the cinema experience of all Filmhouse guests by contributing to the smooth running of the cinemas in a friendly and efficient manner.
Essential Duties and Key Responsibilities
Include the following and other duties as may be assigned :
Selling box office tickets, responding to queries reservations and sales.
Monitoring and maintaining cash flow, ensuring that there are no shortages.
Ensuring that guests are well guided to entrance and exit into the cinema.
Monitoring and maintaining guest flow, ensuring that there are no obstructions to guest cinematic experience.
Participating in briefings and other meetings as requested by the cinema manager.
Attend and participate in training sessions as required by managers and HR.
Contribute to increasing concession revenues.
Responsible in the arrangement and cleaning of designated areas.
To perform the job successfully, the individual shall be required to demonstrate these but not limited to the following competencies :
Customer Relation Skills a polite, friendly, helpful and approachable manner; ability to deal patiently with guests
Communication Skills good communication skills.
Professionalism - the ability to keep calm in an emergency and handle guest concerns and queries with calm.
Integrity; honest and transparent in dealing with guests and colleagues.
Numerical - maths skills, with the ability to handle money and work out change within a short time.