Locations : Abuja, Owerri - Imo, Lagos and Enugu
Employment Type : Full-time
Supports the Outlet Manager to grow sales through a focus on excellent customer service and relationship management.
Act as a beauty and luxury lifestyle products consultant to walk-in customers in assigned outlet.
Reporting Relationships :
Functionally reporting to : Outlet Manager
Administratively reports to : Outlet Manager
Supervises : None
Duties & Responsibilities
Acts as advisor or consultants to walk-in customers and over-the-phone customers.
Provide friendly, efficient service to all walk-in customers.
Offer information about merchandise selection to help customers choose wisely.
Have deep product knowledge and exhibit familiarity with all product information.
Actively listen to customers and then provide them with solutions that are exactly what they need.
Excite customers about how new products can enhance their lives.
Assist customer by suggesting additional merchandise that compliments their selections.
Assist in pricing merchandise, markdowns, restocking and other retail related duties.
Be able to effectively handle customer service issues.
Assist and maintain visual merchandising and selling floor standards.
Know and use promotional event information to maximize sales.
Assist in preparation of periodic physical inventory exercises.
Must be knowledgeable on the use PoS Systems for sales & other check-out functions
Support Outlet Manager to execute the display and maintenance of off-shelf merchandise.
Minimum of an ND.
Required Experience :
1-3 years of experience working in a luxury service retail environment, or other Customer service experience and / or retail sales experience.
Strong communication skills.
Good reporting skills.
Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Required Competencies :
Deep Knowledge of the different product categories & brands
Strong presentation skills
Adept business knowledge
Abilities to organize
Strong written and verbal communication. Strong problem-solving skills
Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
Above average Telesales / Phone Skills
Customer service skills
Excellent communication skills
Time Management skills.