JOB TITLE : RELATIONSHIP EXECUTIVE
Location : Abuja
Reporting Line : Regional Manager
About Company : Our client is a renowned FMCG Company that specializes indistribution of high quality Wine and Spirits for Nigeria market.
Job Summary : Maintain a healthy relationship with ourclients / customers. Expected to work cooperatively with all the respectiveUnits / related companies.
Also work closely with Marketing Team and othermembers of the team to grow existing customers, create new customers and meetor exceed monthly sales quotas at the appropriate gross margin while increasingcustomer satisfaction.
Follow up on our clients for orders, Pos’ andintroduce new items in stock for supply.
Engagein marketing activities of our products to prospective clients.
Liaisingwith relevant officers of our clients to ensure their satisfaction with ourproducts and services.
Keepa good database of all company’s clients ensuring clients are retained, payingattention to the management of company’s high net worth clients and attractingnew ones.
Liaisewith Head Business Development & Marketing in recognizing customer specialevents and assist in driving organizational participation in them.
Ensuringthat all client information is precise and supervising the processing ofpayment.
Ensurethat customer relations are maintained and further enhanced to facilitategrowth in the number of customers and reduce complaints.
Determinetarget market clients, and make frequent customer visits to cementrelationships.
Ensurequality service delivery to Corporate Customers to achieve agreed servicelevels.
Ensureall company protocols, policies and procedures are followed while dealing withcustomers.
ReceiveCustomers complaints and channel to the appropriate Unit for resolution and ensureagreed resolution is done and ensure customer’s satisfaction.
Sendingweekly reports to designated superiors.
Dealingwith correspondence, complaints and queries.
Followingup and reporting payment when made and Filing of payment details.
Receivingand Delivering item of supply to our clients always ensuring prompt response.
Ensuringthat delivery document i.e. waybill invoice e.t.c are signed by the rightofficer.
Key Result Areas;
CustomerRelations & Service
Stock& Inventory Management
ProspectingNew Clients & New Business
EnsureTimely Customer Response to All Inquiries
B.Sc. or HND
Minimum of 2-3 years post NYSC experience inFMCG Sales particularly beverages.
Logistics and Administration Skills
Verbal and Written Communications Skills
Computer Appreciation and Presentation Skills
BaseSalary : N75, 000.00k plus commission.