At Devexperts (Permanent), in Porto, Portugal
Expires at : 2022-08-14
Remote policy : Full remote
Devexperts specialises in the development of highly sophisticated software solutions and services for the Financial Markets industry.
Our clients are retail and institutional brokers, exchanges and buy-side firms, and our products cover a wide array of applications, from online and desktop trading execution platforms, risk management and fix gateways, to one of the industry’s most encompassing offer of real-time and historical data services.
We are now looking for a Customer Support Specialist to join our team in Porto, who will be responsible for :
This project requires a Customer Support Specialist fluent in English and experienced in Support or Quality Assurance in FinTech.
This team maintains an ecosystem of services that provides retail customers with a fail-safe market data stream. Our end-to-end solution allows accessing market data on a subscription basis in a variety of charting applications.
Handling customer technical support cases, investigating, and resolving users' problems, escalating issues if necessary.
Communicating directly with developers, analysts, QA, and other engineers for gaining extensive knowledge and expertise in FinTech.
Creating, reviewing, and maintaining tutorials to help end-users with charting applications usage.
Documenting common support procedures for future reference.
Testing data integration into new applications and promptly reporting any found issues.
FinTech industry increases the value of a specialist in the labor market by providing an opportunity to work directly with complicated trading systems.
Education and training in the subject area.
Opportunity to develop technical skills.
Friendly team, which is always ready to support a trainee.
Issue-tracking Jira, Zendesk
Log management and CI ElasticSearch
Documentation and content management Confluence, Paligo, Zendesk
Communication Twilio IVR, Slack, SendGrid
Work in morning and evening shifts (details can be discussed);
Willingness to take a large scope of responsibilities;
Development and career growth.
High level of communication and soft skills;
English C1, both spoken and written;
Diligence and ability to respond in a timely manner to the incoming flow of information (tickets, chats, etc.);
Ability to work in an environment with frequently changing context;
Strong analytical and problem-solving skills;
Sharp attention to detail;
Ability to stand one’s ground and propose ideas that will improve the work of the entire team, and maybe the entire world;
Self-motivation and desire to develop in FinTech.
Nice to have
Work experience with foreign clients;
Experience in working with issue-tracking systems (Zendesk, Jira);
Experience in working with databases and writing SQL queries;
Basic knowledge of Bash, Python, Perl;
Understanding of data transmission network principles and main protocols. Knowledge of the OSI model;
Experience in working with Linux / Unix (mainly debian-like)
Benefits & Perks
Devexperts employees create the art of FinTech in comfortable working spaces, located in modern business centers around the world.
Join our team in Porto and enjoy :
Possibility to work remotely
Paid vacation 22 days
Insurance coverage (for you and your children)
Partial reimbursement for fitness memberships
Meal vouchers provided
Snacks and beverages always available
Work spaces with modern equipment