Solutions & Research Engineer - ipNX Nigeria
IpNX Nigeria Limited
Lagos
5d ago
source : BetaJob

Purpose of the Job

  • To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.
  • Expected Key Results

  • Corporate / FOS Incident Management; *Corporate Customers : Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
  • Retail Customers : Restore service failures within 24 hours of its occurrence.
  • Preventive Maintenance : Identify,plan and excute nodes / segment that require preventive maintenance on the network.
  • Implement an FTTH Monitoring application to improve MTTR for faults.
  • Report Management : Ensure weekly support status reports are done and submitted timely for review.
  • Educational Qualifications

  • BSc in Computer Science / Computer Engineering / IT related disciplines (2.1 / Upper Credit Minimum)
  • Professional : CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
  • Functional Skills :

  • Customer centric and stakeholders management.
  • Good LAN / WAN network design and implementation skills.
  • Ability to solve complex problems in the shortest available time using honed analytical skills
  • Good interpersonal skills with customers, vendors and members of team.
  • Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
  • Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
  • Ability to use network monitoring / optimization devices (software / hardware) to proffer solutions to network related problem and optimize network performance where necessary.
  • Strong telecommunications, IP design skills, in depth knowledge of IP Network Troubleshooting.
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
  • Hardworking and Tenacious.
  • Performance driven.
  • Sharp analytical and logical reasoning.
  • Work effectively with own initiative and minimal supervision, and also as a part of a team.
  • Work Experience :

  • At least 3 years experience within the telecoms space as a Network / Communications Engineer
  • A hands on experience with the following is a must : IP Routing, MPLS, QOS, VPN.
  • Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
  • Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices / components.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Good working knowledge of Microsoft Office Suite including MS Project &Visio
  • Other Requirements :

  • Customer Focused
  • Hardworking and Tenacious
  • Action Orientation
  • Tech Savvy
  • Result Driven
  • Excellent Decision Quality
  • Attention to Detail
  • Problem Solving
  • Excellent troubleshooting and analysis skills
  • Impeccable Customer Service and Support Skills
  • Customer Focus
  • Self-Development
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