Customer Service Officer
Accion Microfinance Bank Limited
2d ago
source : BetaJob

Job Responsibilities

Ensure full understanding of all Bank products and effectively explain product benefits and features to clients

Ensuring pro-active service to customers by adhering to Bank?s standard customer service delivery turn-around time

Managing customer inquiry with regards service points within the branch where clients can be serviced through accounts opening packages, savings passbooks, cheque books, customer statements etc.

Maximising Customer Satisfaction by ensuring quick and professional service and complaint management

Ensuring clear and logical queue management

Effectively engage clients to educate them on all products and cross sell services and products as required.

Ensure proper customer account opening documentation and filing

Handling customer complaints and servicing customers? inquiries.

Ensure optimal banking hall quality through keeping it organised, clean and optimal display of marketing materials and signage, correct information on foreign exchange signboard.

Cross sell to existing customers in- and outside branch.

Maximise customer satisfaction.

Work together with other branch departments as one team to deliver the exceptional performance of the whole branch.

Qualification & Experiences

A minimum of BSc or HND in Mass Communication, Business, Banking & Finance, Accounting, Economics, and / or related fields.

Must have completed NYSC

Key Performance :

Strong interpersonal skills

Independent worker; honest and of high integrity

Communication and Presentation

Business Awareness / Achieving business performance

Planning and Organisational skills

Required Knowledge : Complaint management

Complaint management

Standard Computer skills

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