Ensure full understanding of all Bank products and effectively explain product benefits and features to clients
Ensuring pro-active service to customers by adhering to Bank?s standard customer service delivery turn-around time
Managing customer inquiry with regards service points within the branch where clients can be serviced through accounts opening packages, savings passbooks, cheque books, customer statements etc.
Maximising Customer Satisfaction by ensuring quick and professional service and complaint management
Ensuring clear and logical queue management
Effectively engage clients to educate them on all products and cross sell services and products as required.
Ensure proper customer account opening documentation and filing
Handling customer complaints and servicing customers? inquiries.
Ensure optimal banking hall quality through keeping it organised, clean and optimal display of marketing materials and signage, correct information on foreign exchange signboard.
Cross sell to existing customers in- and outside branch.
Maximise customer satisfaction.
Work together with other branch departments as one team to deliver the exceptional performance of the whole branch.
Qualification & Experiences
A minimum of BSc or HND in Mass Communication, Business, Banking & Finance, Accounting, Economics, and / or related fields.
Must have completed NYSC
Key Performance :
Strong interpersonal skills
Independent worker; honest and of high integrity
Communication and Presentation
Business Awareness / Achieving business performance
Planning and Organisational skills
Required Knowledge : Complaint management
Standard Computer skills